Action Required by Customers of Symantec PGP Remote Disable and Destroy (RDD) with Intel AT Technology by December 5th, 2011

Article:TECH175107  |  Created: 2011-11-22  |  Updated: 2012-01-03  |  Article URL
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Technical Solution


An expiring security certificate on your Symantec PGP Universal Server (Universal Server) issued from Intel will expire on December 5, 2011 and requires an update.  This certificate is necessary as a certificate of authorization in verifying your server is connecting with the Intel Permit Server. 

If you do not update this certificate by December 5, 2011, you will no longer be able to enroll or un-enroll your end users’ laptops with RDD powered by Intel’s Anti-Theft Technology.  Users that are already enrolled will be able to continue using their PCs without any issues, even if the update is not applied by December 5, 2011. 

If you are running Universal Server 3.1.x or 3.2.x, then you must update your Universal Server to version 3.2 MP3. 



To update your Universal Server, please download the 3.2 MP3 PUP update that is available on FileConnect    

Further instructions on how to install the PUP update can be found here in the Symantec KnowledgeBase repository. 
NOTE: This certificate update is only required if you have deployed the RDD add-on on Universal Server v3.1.x or 3.2.x. If you are NOT running RDD or do not plan on running RDD on the Universal Server, you do not need to update this certificate on your Universal Server. 
If you have further questions please contact Symantec Support.

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