GRT enabled VMWare or Hyper V full backup fails with object was not found, or could not be accessed

Article:TECH175240  |  Created: 2011-11-23  |  Updated: 2014-03-20  |  Article URL http://www.symantec.com/docs/TECH175240
Article Type
Technical Solution


Issue



GRT (Granular Recovery Technology) enabled VMWare or Hyper V full backup fails with object was not found, or could not be accessed

 


Error



Final error: 0xe0001705 - The object was not found, or could not be accessed (VMware backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5893


Backup - Machine Name::\\Directory\
Directory C\Windows\SoftwareDistribution\Download\file name\ was not found, or could not be accessed.

None of the files or subdirectories contained within will be backed up.

V-79-57344-5893 - The object was not found, or could not be accessed. 


Cause



Remote Agent not installed on the Guest VM.

NOTE:

A Backup Exec Remote Agent for Windows must be installed inside of each Guest Virtual Machine for Application GRT. The Agent is not used directly for backup and is only used to collect a small amount of application metadata during the backup.

 


Solution



1. Install the Remote Agent on the Guest VM.

2. Assign logon account for the Guest VM in the Job Properties.

3. Re-run the backup job.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-5893
Description

The object was not found, or could not be accessed

 


SourceError Code
Value0xe0001705
Description

The object was not found, or could not be accessed (VMware backup).




Article URL http://www.symantec.com/docs/TECH175240


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