Media server upgrade hangs at "Checking liveupdate registration"

Article:TECH175272  |  Created: 2011-11-23  |  Updated: 2013-09-06  |  Article URL
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Technical Solution



While upgrading a media server from NetBackup 6.5.4 to 7.1, the upgrade appears to hang with the displayed message, "Checking liveupdate registration".


"Checking liveupdate registration"


Media server = NetBackup 6.5.4, RedHat 5.3

This issue can occur on NetBackup versions 6.5 and newer.

The the install_trace log from the media server shows:

Installation of Java LiveUpdate agent succeeded.  Refer to file
/tmp/JLU-Log/JavaLiveUpdate-Install.log on bdumel012
for installation details.

Checking LiveUpdate registration for the following products: NB
This may take a few minutes.


liveupdate attempts to verify the liveupdate registration but this step is not required.


Press ctrl + c to cancel registration.  The upgrade will complete successfully. 
No LiveUpdate registration is required for NetBackup media servers or clients.
The same problem can happen when upgrading from 6.0 to 7.1.

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