Backup Exec Archive Option jobs fail when written to tape using hardware encryption
|Article:TECH175278|||||Created: 2011-11-24|||||Updated: 2012-01-13|||||Article URL http://www.symantec.com/docs/TECH175278|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
When using an LTO-4 tape device with hardware encryption, Archive jobs fail with "The data being read from the media is inconsistent."
The data being read from the media is inconsistent.
An inconsistency was encountered on the storage media in *device*
Backup Exec Archive option with Hardware Encryption on LTO-4 tape devices.
Hardware encryption is enabled.
Enable software encryption, or disable encryption for jobs which will contain archived data.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
BEAO: beremote crashes when running File Archive jobs with hardware encryption to LTO-4 tape device
Article URL http://www.symantec.com/docs/TECH175278