Control Compliance Suite Vulnerability Manager - CCS VM is not able to update.

Article:TECH175354  |  Created: 2011-11-24  |  Updated: 2014-12-05  |  Article URL
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Technical Solution


CCS-VM is showing old update defination and not getting updated.


The error message found in nsc.log file "NSC update failed: com.rapid7.updater.UpdateException: Not licensed for updates."


Proxy settings are configured on the appliance with an AD ID which has internet access rights.  While performing the diagnostics on the console, able to resolve a public URL so assuming it has access to internet.


CCS-VM is not able to connect successfully. Ping and tracert to will fail.


Resolve the network issue and CCS-VM server must be able to ping and tracert to "". For example - "ping" and "tracert -d".

If possible configure CCS-VM server to have direct internet access. once it is done wait for couple of houres and check.

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