Clicking on computer added to IM ticket via advanced form results in application error.

Article:TECH175975  |  Created: 2011-12-01  |  Updated: 2012-01-10  |  Article URL http://www.symantec.com/docs/TECH175975
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Article Type
Technical Solution


Issue



After adding equipment from the CMDB to an Incident via either the General or Advanced Incident Process, you encounter an Application Error when clicking on the link to view this equipment from the Incident ProcessView page.


 


Solution



After Incident creation, the Manage Equipment Action can be used to remove and then re-add the affected equipment. After this, the link will work correctly.

Additionally, even while the ProcessView link to view the equipment is failing, reports will still display the affected equipment correctly.
 


Supplemental Materials

SourceETrack
Value2622189


Article URL http://www.symantec.com/docs/TECH175975


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