Veritas CommandCentral Enterprise Reporter 5.2 RU2 README

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Files Available for Download from fileconnect.symantec.com

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The files that are posted on the FileConnect site for this release of the product represent RU2

compressed images. You can download and use these files to perform installations on the platform(s) that you require.

Platform(s): Windows 2003 32bit and 64bit server, Windows 2008 32 bit server, Solaris 9, Solaris 10

Files that are available for download from the FileConnect site include the following:

* VRTS_CommandCentral_Enterprise_Reporter_5.2_RU2_ReadMe.txt

Summary: This README file

* VRTS_CommandCentral_Enterprise_Reporter_5.2_RU2.tar.gz

Summary: Compressed image containing files you use to install

CommandCentral Enterprise Reporter 5.2 RU2 on Microsoft Windows and Solaris

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Errors/Problems Fixed in CommandCentral Enterprise Reporter 5.2 RU2

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Etrack Incidents: 2520018, 2508762, 2429265, 2512390, 2483686, 2418325, 2418316, 2417134, 569597, 2564438,

2555696, 2586347, 2525310, 2593112, 2232438, 2206484, 2234109, 2182055, 2229446, 2135798,

2158267

Errors/Problems Fixed: [

Support rollup of vmx hosts that has commas in the file name which is legal in vmware. (e2520018)

Enhance support for non-array luns rollups. (e2508762)

Improve security level in CCER. (e2429265)

ER Report crashes: "File System/Volume Consumption". (e2512390)

Exclude duplicate cluster file system filter does not work as expected. (e2483686)

Provide ability for a non-admin user to manage Business Views. (e2418325)

Log additional details for each ER GUI login request. (e2418316)

Improve Logging of ccer_setenv.bat (e2417134)

Categorization in the host Consumption package for storage given from NFS Storage pool. (e569597)

Import BV operation is not working for Read-Write user after enabling access control. (e2564438)

Added virtualization technology under file system and volume hierarchy for chargeback analysis package. (e2555696)

Stderr.txt known issue fixed, update_metamodel perl script throwing errors/warnings in RU2 patch installation (e2586347)

Value of less than zero for consumed_raw_capacity on disk 6D14 in EMC array (e2525310)

Primary key for table 'sahara_custom_attributes' is not unique (e2593112)

Merge data from multiple sources for the same object. (e2232438)

FileSystem Charge back for the Virtual machine should be based on backend luns. (e2206484)

Data rollup failed, because Enterprise Reporter could not remotely process data on the ccstor server. (e2234109)

ER hotfix to support ESMWeb HF of CCS. (e2182055)

CCER5.1 appears to be incorrectly calculating data for Chargeback reports. (e2229446)

ER 5.1 to 5.2 upgrade failed due to issues in Cognos_Configuration. (e2135798)

SAN Chargeback summary report calculating capacity allocated to host wrongly. (e2158267)

]

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Installing the CommandCentral Enterprise Reporter 5.2 RU2

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1. Patch name

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Veritas CommandCentral Enterprise Reporter 5.2 RU2

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2. Required base product version

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The required installed base product version for this patch is:

* Enterprise Reporter 5.2

* Enterprise Reporter 5.2 HF1 (Download link:  Solaris ; Windows)

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3. Operating systems supported by the patch

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* Windows 2003 32bit and 64bit server

* Windows 2008 32 bit server

* Solaris 9

* Solaris 10

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4. Preparing to install the CCER 5.2 RU2 Patch

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Before you install this RU2 patch, perform these steps:

1. Log in to the Enterprise Reporter console.

2. In the Enterprise Reporter console, click:

Data Management >> Data Rollup Configuration >> Status

Verify that no data rollups are in progress. To install this patch,

all data rollup processes must be complete.

3. Disable all data sources for data rollup. For each data source:

a. Click:

Data Management >> Data Sources

b. Select the data source.

c. Uncheck the Enabled checkbox.

d. Click Save.

4. If the Oracle database is on a remote system, check that the tnsnames.ora

file on the Enterprise Reporter Management Server includes entries for the

host where the Oracle database resides. If entries for the Oracle host are not

present in the tnsnames.ora file, add them. The entries allow the Enterprise

Reporter host to reach the Oracle host by using the tnsping utility.

5. NOTE: Delete the GUI work directory, location as follows:

Windows: <InstallDir>\VRTSweb\admin\runtime\work

Solaris: /var/VRTSweb/work

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5 - Installing the CCER 5.2 RU2 Patch

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1. Download the file VRTS_CommandCentral_Enterprise_Reporter_5.2_RU2.tar.gz to a

temporary location on an Enterprise Reporter server.

2. Change current working directory to the <CCER_HOME>\hotfix directory.

for eg: <CCER_HOME> is ER install directory

3. Copy the VRTS_CommandCentral_Enterprise_Reporter_5.2_RU2.tar.gz from temporary location to the

<CCER_HOME>\hotfix directory

4. Install the patch by entering the following command:

Windows: installccerhf.bat VRTS_CommandCentral_Enterprise_Reporter_5.2_RU2.tar.gz

Solaris: ./installccerhf.sh VRTS_CommandCentral_Enterprise_Reporter_5.2_RU2.tar.gz

5. Follow the installation script prompts.

When the installation script prompts you for an Oracle database

user name and password, enter the user name and password for a

user with system administrator privileges.

6. After you install the patch, enable all data sources for data rollup.

For each data source:

a. Click:

Data Management >> Data Sources

b. Select the data source.

c. Check the Enabled checkbox.

d. Click Save.

7. If the patch installation fails, use the log files created

during the attempted installation to diagnose the issue. The log

files are as follows:

Windows:

ER install directory\data\maint\VRTSccer-F520002520018\yyyymmdd_time\output\stdout.txt

ER install directory\data\maint\VRTSccer-F520002520018\yyyymmdd_time\output\stderr.txt

Solaris:

/var/VRTSccer/data/maint/VRTSccer-F520002520018/yyyymmdd_time/output/stdout.txt

/var/VRTSccer/data/maint/VRTSccer-F520002520018/yyyymmdd_time/output/stderr.txt

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Additional Notes

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This patch includes the following fixed features and enhancements:

* ETL Changes

- The Ability to merge duplicate data in multi-site environment

Enterprise Reporter now supports the ability to roll up data about

the same storage array or LUN from multiple data sources. For

example, two CommandCentral Storage Management Servers might discover

the same storage array. If you roll up data from

both of the Management Servers, Enterprise Reporter provides

accurate information about the storage array.

- Chargeback for file systems and volumes on virtual machines

You can now use the metrics in the Chargeback Analysis package

to retrieve usage data for file systems and volumes on virtual

machines.

- Support rollup of vmx hosts that has commas in the file name which is legal in vmware

- Enhance support for non-array luns rollups

* GUI Changes

- Correctly detect CCS 5.2 sources.

- Detect ‘CCS esmweb HF’ sources and also correct for any existing sources.

- Provide ability for a non-admin user to manage Business Views.

- Log additional details for each ER GUI login request.

* Metamodel Changes

- Corrected Exclude duplicate cluster file system filter.

- Detect ‘CCS esmweb HF’ sources and also correct for any existing sources.

- Categorization in the host Consumption package for storage given from NFS Storage pool

Added Allocated_NFS and Claimed_NFS as new facts in host consumption package.

* Report Changes

- Modified SAN Chargeback summary report

The report is now using 'Adjusted Allocated Capcity' instead of 'capacity

allocated to host directly'. Also corrected the total cost and physical

capacity using same formula to calculate Adjusted Cost and Adjusted Physical

Capacity.

- Corrected "File System/Volume Consumption" Report

.

The report now works without any exceptions.

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Accessing CommandCentral Enterprise Reporter Documentation

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CommandCentral Enterprise Reporter documentation does not install with the

product. PDF files of all product guides are located at the Symantec Technical

Support web site.

You can access CommandCentral Enterprise Reporter documentation at the following

location:

http://www.symantec.com/business/support/documentation.jsp?pid=54971

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CommandCentral Enterprise Reporter Support

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Customers with a current maintenance agreement may access Technical Support

information at the following URL:

http://www.symantec.com/business/support/overview.jsp?pid=54971