The Enterprise Vault (EV) Storage Delete processes may fail with an 'Out of Memory' condition when starting.

Article:TECH175979  |  Created: 2011-12-01  |  Updated: 2013-06-12  |  Article URL http://www.symantec.com/docs/TECH175979
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Article Type
Technical Solution

Product(s)

Issue



Out of memory error when StorageDelete process attempts to run against a vault store with a large number of archives.


Error



This error may be seen on the EV server after a service restart.

Type:  Error
Event:  8390
Source:  Enterprise Vault
Category: Storage Delete
Computer: EVSERVER
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
Ran out of memory

 

The following will be seen when Storage Expiry attempts to run.

Type:  Error
Event:  6606
Source:  Enterprise Vault
Category: Storage Delete
Computer: EVSERVER
Description:
Failed to process all expired items in Vault Store.
Not enough storage is available to complete this operation.  [0x8007000e]
Vault Store Name: Store1

 


Cause



This issue may be caused by a large number of archives (over 100,000) in a single vault store.


Solution



This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) 9.0.3
http://www.symantec.com/docs/TECH179443

Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787 


Supplemental Materials

SourceETrack
Value2631855
Description

Out of memory error during StorageDelete process using ArchiveView when the vault store contains a large amount of archives (approx 100,000)


SourceEvent ID
Value8390
Description

The EnterpriseVault.DirectoryConnection object reported an error.

Ran out of memory


SourceEvent ID
Value6606
Description

Failed to process all expired items in Vault Store.
Not enough storage is available to complete this operation.  [0x8007000e]




Article URL http://www.symantec.com/docs/TECH175979


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