Quota based archiving, archives all items beyond required amount to bring mailbox below quota when the policy is set to not create shortcut

Article:TECH176051  |  Created: 2011-12-02  |  Updated: 2011-12-02  |  Article URL http://www.symantec.com/docs/TECH176051
Article Type
Technical Solution

Product(s)

Environment

Languages

Problem



When Quota based archiving enabled and the policy is set to not create shortcuts, the Archiving Task processes  the entire mailbox until the override setting is reached, for example DO not archive items younger than three weeks. This also applies to age and quota based archiving.


Error



Event ID: 3379
There were too few archiveable items available to take mailbox '/o=First
Organization/ou=Exchange Administrative Group
(X)/cn=Recipients/cn=evsa' below the quota-free level of 20.|
|Quota limit: 46080KB| |Quota used: 42767KB (93 of quota limit)| |Previously
archived (pending): 0KB| |Required to archive: 5903KB (adjusted 5903KB)|
|Amount archived (this run): 26529KB| | You may need to review your mailbox
archiving policies to allow more items to be archived if you regularly see this
warning for mailboxes.

Dtrace will show no adjustment taking place in terms of sizing for each archived item.

When create shortcuts is applied we see:

36554 11:17:03.408 [2296] (ArchiveTask) <2720> EV:M CMbxSpace::GetAmountToSaveKB - Amount to archive:[5849] Currently
pending items (adjusted):[428] Adjusted total:[5421]

When create shortcuts is not applied we see:

26781 13:19:02.231 [2296] (ArchiveTask) <2720> EV:M
CMbxSpace::GetAmountToSaveKB - Amount to archive:[5903] Currently
pending items (adjusted):[0] Adjusted total:[5903]
 

 


Environment



Enterprise Vault 9 SP2


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. 
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com/

WORKAROUND:

Set archiving to create shortcuts and delete shortcut after 1 day (Not possible to set as 0 day)

 

Supplemental Materials

SourceETrack
Value2632615


Article URL http://www.symantec.com/docs/TECH176051


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