After upgrading to the Enterprise Vault 9.0.3 Outlook client, Vault Cache synchronization and retrieval of archived items may stop working
| Article:TECH176268 | | | Created: 2011-12-06 | | | Updated: 2012-06-20 | | | Article URL http://www.symantec.com/docs/TECH176268 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
After upgrading the Enterprise Vault Outlook client to 9.0.3, Vault Cache synchronization and retrieval of archived items may stop working.
Error
Client trace (maximum logging level) contains:
01/12/2011 10:05:28.584[139104][M]: Connection test to: servername1.domainname1/EnterpriseVault/clienttest.gif failed
01/12/2011 10:05:28.585[139104][L]: ~HaveConnection::ExecuteTest
01/12/2011 10:05:28.585[139104][L]: DesktopCommon::UseRPCOverHTTP: 0x0
01/12/2011 10:05:28.585[139104][L]: ~DesktopCommon::UseRPCOverHTTP: 0x0
01/12/2011 10:05:28.585[139104][M]: Could not contact the EV web server (https://servername1.domainname1/EnterpriseVault)
Cause
The Enterprise Vault 9.0.3 Outlook client is being used and the following is true:
- SSL is being used to secure communications between clients and the EV server
- SSL is applied on the Enterprise Vault Virtual Directory and/or the RPC/HTTP Proxy URL is secured by SSL
- Pasting the URL obtained from the client trace into a browser successfully loads the web page e.g. https://servername1.domainname1/EnterpriseVault
Solution
Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785
Enterprise Vault 9.0.3 Hotfix
http://www.symantec.com/docs/TECH180574
|
|
| Source | ETrack |
| Value | 2634600 |
| Description | After upgrading to the Enterprise Vault 9.0.3 Outlook client Vault Cache synchronization stops functioning and retrievals may stop working |
Related Articles
Article URL http://www.symantec.com/docs/TECH176268
Terms of use for this information are found in Legal Notices
Thank you.