Move Archive processing may corrupt the archive folder hierarchy when encountering empty EVPM created folders
| Article:TECH176341 | | | Created: 2011-12-06 | | | Updated: 2011-12-06 | | | Article URL http://www.symantec.com/docs/TECH176341 |
Problem
Consider the following scenario:
- The move archive wizard is used to move an Exchange mailbox archive between vault stores
- This user's mailbox contains an EVPM created folder at least two levels deep (i.e. Managed Folders\10 year retention)
- The EVPM folder contains no archived items
In this scenario ArchiveFolder records may not be created properly leading to problems viewing the folder structure in Archive Explorer.
Error
The following error may be seen during the initial synchronization:
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: <date/time>
Event ID: 13360
Task Category: Directory Service
Level: Error
Keywords: Classic
User: N/A
Computer: <server.domain.com>
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {1392,1394,1409,1427}] built Oct 6 11:22:46 2010):
Description:
An attempt was made to create a resource lock name with invalid values for ParentFolderVEID[187C3CF3F0D6C91488CFD4820291D70D91110000evAlias] and ContainerArchiveVEID[Not Supplied]
SQL Command:
CreateArchiveFolder
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e14
SQL State: 42000
Native Error: 00050000
HRESULT 0x80040e14
Cause
Workaround
After the move archive process completes, the user can manually archive something in this folder and the folder structure will be corrected.
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2611742 |
Article URL http://www.symantec.com/docs/TECH176341
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