Symantec System Recovery (SSR) console does not display on undocked laptop
| Article:TECH176663 | | | Created: 2011-12-10 | | | Updated: 2011-12-10 | | | Article URL http://www.symantec.com/docs/TECH176663 |
Problem
Attempting to launched the Symantec System Recovery (SSR) console on a laptop once connected to a docking port having multiple monitor connection fails to display. This does not occur when the laptop is docked.
Error
No error is generated
Environment
Windows base environment
Laptop systems using docking stations that supports multi-monitors.
Cause
The SSR console was last opened and brought to a monitor other than the default monitor.
Solution
On a undocked laptop where the SSR console has been launched but does not display do the following:
- Launch Task manager.
- Click on the, 'Application,' tab.
- In the Task column right click on, 'Symantec System Recovery 2011,' and choose Maximize.
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Article URL http://www.symantec.com/docs/TECH176663
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