Lotus Notes Client loses access to archived items when a Mailbox is opened within Notes that is associated to a different Enterprise Vault Site

Article:TECH176734  |  Created: 2011-12-12  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH176734
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Article Type
Technical Solution

Product(s)

Issue



When opening Mailbox databases that are associated to different Enterprise Vault Domino Gateway servers only the latest Mailbox will be able to open Enterprise Vault Shortcuts


Error



Access denied


Cause



When an Enterprise Vault enabled Mailbox is opened within Lotus Notes the Notes.ini is updated with a setting named '$EV_ArchiveServer' which is the host name of the EVDG.  When a Mailbox that is associated with a different EVDG than the initial Mailbox is opened the setting in the Notes.ini is updated to the new Mailboxes EVDG, however the previous Mailbox will attempt to utilize the new EVDG value for retrieval, and other EV functionality.


Solution



This issue has been addressed in the following release:


Symantec Enterprise Vault (EV) for Microsoft Exchange 10.0.1, Build 1171, Lotus Notes Client loses access to archived items
http://www.symantec.com/docs/TECH195966

Enterprise Vault 10.0.2
http://www.symantec.com/docs/TECH147789

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715


Supplemental Materials

SourceETrack
Value2685723
Description

Users lose access to their archived items when a mailbox database is opened within notes that is associated to a different EV-DG/Site


SourceETrack
Value2835933
Description

Users lose access to their archived items when a mailbox database is opened within notes that is associated to a different EV-DG/Site




Article URL http://www.symantec.com/docs/TECH176734


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