Receiving an error when trying to connect to a VOM Advanced server that the application WMIC.EXE has faulted.

Article:TECH176811  |  Created: 2011-12-13  |  Updated: 2011-12-14  |  Article URL http://www.symantec.com/docs/TECH176811
Article Type
Technical Solution


Issue



After installation and configuration of the VOM Advanced software, when connecting to the access URL for the software (https://<host>:14251/vomes/), an error is generated stating that WMIC.EXE has faulted within Windows.


Error



Faulting application name: WMIC.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3cc
Faulting module name: ScriptSn.20110908153249.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d2ce466
Exception code: 0xc0000005
Fault offset: 0x7174603e
Faulting process id: 0x152c
Faulting application start time: 0x01ccb8e83985756d
Faulting application path: C:\Windows\SysWOW64\Wbem\WMIC.exe
Faulting module path: ScriptSn.20110908153249.dll
Report Id: 776416b3-24db-11e1-8ab3-0050569e007c


Environment



Windows 2008 Only


Cause



The permissions on the server hosting the VOM Advanced software do not allow for certain applications to be launched.

This can be confirmed by trying to launch the WMIC.EXE itself (Start > Run). If the application does not launch, this confirms that the needed security permissions to open this application are not being met, which will prevent VOM software from launching the application as well.


Solution



Ensure the account used for accessing the VOM Advanced installation has the proper permissions and that any security policies implemented on the server do not prevent the use of applications and OS components required for VOM advanced software.




Article URL http://www.symantec.com/docs/TECH176811


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