When backing up a virtual machine that has vCenter installed on it using the Agent for VMware Virtual Infrastructure (AVVI) the backup job may fail with "Error 0xe000958e Failed to remove a virtual machine snapshot".

Article:TECH176822  |  Created: 2011-12-13  |  Updated: 2013-03-01  |  Article URL http://www.symantec.com/docs/TECH176822
Article Type
Technical Solution


Issue



Backup of a Virtual machine failing with error : "Error 0xe000958e Failed to remove a virtual machine snapshot".


Error



Final error: 0xe000958e - Failed to remove a virtual machine snapshot.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38286


Beremote.log from the Backup Exec server shows the following error:

[fsys\shared]        - SymVmTools: WaitForTaskCompleteEx: SYM_VMC_ERROR:  SOAP_ERROR
[fsys\shared]        - SymVmTools: Error -1 fault: SOAP-ENV:Client [no subcode]
"End of file or no input: Operation interrupted or timed out"
Detail: [no detail]
[fsys\shared]        - SymVmTools: DestroyPropertyFilter: Failed to destroy the filter
[fsys\shared]        - SymVmTools: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]
"Timeout"


Environment




 


Cause



When backing up a virtual machine that has vCenter installed on it Backup Exec sends the command to remove the snapshot to vCenter, but during the remove snapshot process the virtual machine is frozen and the results from the command never get returned to Backup Exec. The snapshot is successfully removed from the virtual machine but the job fails with the above error message.


Solution



Because the vCenter server cannot respond to the actions while it is frozen for a snapshot, the following two backup methods can be performed to backup the vCenter server.

A. Backup the virtual machine directly from the ESX host it is located on

Or

B. Install a Remote Agent on the virtual machine and backup it up as if it was a physical machine.


Supplemental Materials

SourceUMI
ValueV-79-57344-38286
Description

Failed to remove a virtual machine snapshot


SourceError Code
Value0xe000958e
Description

Failed to remove a virtual machine snapshot



Article URL http://www.symantec.com/docs/TECH176822


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