Email sent from IM Manager has From address as Administrator@yourcompany.com even when Notification Email Address is configured

Article:TECH176837  |  Created: 2011-12-13  |  Updated: 2011-12-13  |  Article URL http://www.symantec.com/docs/TECH176837
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Article Type
Technical Solution

Product(s)

Issue



Email received from IM Manager has a From address of "Administrator@yourcompany.com".

Conditions

  • Notification Email Address is not configured

1. Open the IM Manager Administration Console.
2. Click on the Administration tab.
3. Click on the Configuration|Administrators Info menu item.
4. There is an email address configured in the textbox Notification email address.
 

  • Only some email has this behavior.

Modify Users Results

1. Open the IM Manager Administration Console.
2. Click on the Administration tab.
3. Click the User Management|Modify Users menu item.
4. Click the Submit button.
5. Click the Forward Search Results hyperlink.
6. Enter an email address and Subject and then click the Submit button.

Policy Enforcement Report

1. Open the IM Manager Administration Console.
2. Click on the Status tab.
3. Click the Today hyperlink in the Policy actions summary report.
4. Click the Forward Search Results hyperlink.
5. Enter an email address and Subject and then click the Submit button.

 

Email sent from other IM Manager actions has the appropriate email address.
 


Cause



The affected pages are not developed to use the email address configured in the Administration Console.


Solution



Symantec is aware of this issue.  This article is updated as more information is available.  Subscribe to this article to receive updates.

 


Supplemental Materials

SourceETrack
Value2642447


Article URL http://www.symantec.com/docs/TECH176837


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