How to uninstall the Symantec Critical System Protection (SCSP) agent?

Article:TECH176880  |  Created: 2011-12-14  |  Updated: 2014-08-27  |  Article URL http://www.symantec.com/docs/TECH176880
Article Type
Technical Solution



Issue



What are the steps required to uninstall the SCSP agent on the various platforms that it is supported?


Cause



The prevention (IPS) policy may be configured to block the possibility to uninstall the agent. If this is the case, review the policy configuration and/or login with an account with sufficient permissions.

Please check the Administration manual for the section "Disabling prevention on an agent computer"


Solution



Please consult the Installation Guide located in the folder "docs" of the installation package, or in the documentation page, for more comprehensive details.

On Windows, the SCSP Agent can be uninstalled using Add/Remove Programs.

On Unix, you can uninstall the agents by using native operating system package commands. The package name for the agent is SYMCcsp.
When the uninstaller completes, it reports an uninstall status.

To uninstall agents using package commands:

  1. (Solaris/Linux) Start the management console, and set the policy for the agent to uninstall to the Null policy.
    The agent prevents you from installing and removing agent-related files if it is enforcing a restrictive prevention policy.
    If the Solaris or Linux agent is not communicating with the management console, disable the agent, and then continue with the uninstall.
    See “Disabling and enabling Solaris agents” on page 90.
    See “Disabling and enabling Linux agents” on page 91.
  2. Open a Terminal window on the computer that runs the agent to uninstall, and become superuser.
  3. On Solaris, type and run the following command:
    pkgrm SYMCcsp
  4. On Linux, type and run the following command**:
    rpm -e SYMCcsp
  5. On AIX, type and run the following command:
    rpm -e SYMCcsp
  6. On HP-UX, type and run the following command:
    swremove SYMCcsp
  7. On Tru64, type and run the following command:
    setld -d SYMCSP520
  8. (Solaris and Linux) If the uninstall completes successfully, run the following command to restart the computer:
    init 6

Computers running HP-UX and AIX do not need to be restarted.

**Note that the command for uninstalling from Linux has changed for DCS 6.x to "rpm -e SYMCsdcss"




Article URL http://www.symantec.com/docs/TECH176880


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