How to enable SMTP conversation logging for the Control Center

Article:TECH176916  |  Created: 2011-12-14  |  Updated: 2012-07-24  |  Article URL
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Technical Solution


 You want to troubleshoot an issue involving alerts, notifications or any email coming directly from the Control Center that does not use the MTA.




You need to enable debug logging for the Control Center:

1) Login through SSH as admin
2) Run cc-config cclog --level debug

After the Control Center is automatically restarted, all SMTP information will be logged to the catalina.out file.

You can run:

 > tail -f /data/logs/bcc/catalina.out

To watch the live output, or run diagnostics to grab the entire file.

Once the file has been captured, make sure to return the logging level to warnings.

To return logging to default level:

1) Run cc-config cclog --level warnings

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