Symantec Encryption Desktop (previously PGP Desktop) fails to send Recovery Token from an SSH session

Article:TECH176922  |  Created: 2011-12-14  |  Updated: 2013-06-11  |  Article URL
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Technical Solution


When attempting to send a Whole Disk Recovery Token (WDRT) to Symantec Encryption Management Server (previously PGP Universal Server) while connected via SSH to a Mac OS X system and running pgpwde commands, the following error is displayed: 


 A new Whole Disk Recovery Token (WDRT) could not be generated because the Administrative Server is not available Operation secure disk failed:

Error code -11969:not connected


It is not possible to send a WDRT to Symantec Encryption Management Server via the SSH session and is expected to fail.  Limited pgpwde commands are supported when initiated via SSH on Mac OS X.

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