Agent for VMware Virtual Infrastructure (AVVI) backups fail with "V-79-57344-38260 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot."

Article:TECH177147  |  Created: 2011-12-16  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/TECH177147
Article Type
Technical Solution

Product(s)

Environment

Issue



Backup of Virtual machines configured through both ESX and Vcenter server fails with the error: "V-79-57344-38260 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot."


Error



Error 1: 0xe0009574 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot

Error 2: V-79-57344-38260 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot


Environment



Backup exec 2010 R3 SP1

ESX 4.0 & 4.1


Cause



  • This issue can occur if the block size of the datastore is not configured correctly

Solution



  • Verify if a snapshot can be taken from the snapshot manager
  • Launch Vshpere - Right click on the vm - Snapshot manager
  • A snapshot operation may fail with the error: "File <unspecified filename> is larger than the maximum size supported by datastore <unspecified datastore>"
  • Same symptom may be noted when trying to remove a snapshot from snapshot manager
  • Follow the article from vmware to configure the block size properly or else contact Vmware support: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1012579




Article URL http://www.symantec.com/docs/TECH177147


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