Push Install of the Remote Agent fails with an error connecting to remote computer

Article:TECH177320  |  Created: 2011-12-19  |  Updated: 2013-06-13  |  Article URL http://www.symantec.com/docs/TECH177320
Article Type
Technical Solution


Subject

Issue



Push install of the Backup Exec Remote Agent to a Remote Windows Server fails but other installation methods may work successfully.

 


Error



Error connecting to the remote computer. Ensure that the computer is available, has WMI enabled, and is not blocked by a firewall. 24

 


Cause



WMI Remote execution requires the following:

  •   "Adjust Memory Quotas for Process Properties"
  •   "Replace a process level token"

Solution



WMI Remote execution requires the following:

For Local Group / Local Computer Policy

  • Under Administrative Tools / Local Computer Policy / Computer Configuration / Windows Settings / Security Settings / Local Policies / User Rights Assignments.
  • Confirm if the Administrators, Local Service, and Network Service accounts have the right "Adjust Memory Quotas for Process Properties".
  • Local Service, and Network Service have the "Replace a process level token".
  • Go to Run type in "gpupdate /force" and update the policy.
  • After that try the push install of the Remote Agents for Windows server again.

If problem persist, install Remote Agent for Windows Servers (RAWS) using manual method following instructions listed here.

 





Article URL http://www.symantec.com/docs/TECH177320


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