Hotfix for Symantec Enterprise Vault API, Applications using EV Content Management API exhibit increased memory usage over time

Article:TECH177579  |  Created: 2011-12-22  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH177579
Article Type
Technical Solution


Issue



 An application that uses the EV Content Management API to ingest items with custom attributes, or enumerate the properties of a single archive multiple times, can show a steady increase in memory usage over a period of time. 


Solution



The sources of the increase in memory usage have been addressed.

 
It should be noted that an application is likely to exhibit fluctuating memory usage whilst using the EV Content Management API, but this is expected behaviour and memory will be released when no longer required.
 
Files updated
=============
EVContentManagementAPI.dll 9.0.3.1207
 
 
Installation instructions
=========================
- Stop any third party applications that use the EV Content Management API
- Stop the Enterprise Vault Task Controller Service
- Stop the IIS Admin Service
- Once the services and applications have stopped, take a backup copy of "EVContentManagementAPI.dll", locatable in the Enterprise Vault installation folder (which by default is "C:\Program Files\Enterprise Vault", or "C:\Program Files (x86)\Enterprise Vault" on a 64-bit machine).
- Copy the updated file "EVContentManagementAPI.dll", packaged in this hotfix, to the Enterprise Vault installation folder, replacing the original.
- Start the IIS Admin Service
- Start the Enterprise Vault Task Controller Service
 
 
Uninstallation instructions
===========================
- Stop any third party applications that use the EV Content Management API
- Stop the Enterprise Vault Task Controller Service
- Stop the IIS Admin Service
- Once the services and applications have stopped, take the backed up copy of "EVContentManagementAPI.dll" and replace the hotfixed version, locatable in the Enterprise Vault installation folder (which by default is "C:\Program Files\Enterprise Vault", or "C:\Program Files (x86)\Enterprise Vault" on a 64-bit machine).
- Start the IIS Admin Service
- Start the Enterprise Vault Task Controller service

Attachments

EV_9.0.3_Hotfix_Etrack_2611230.zip (274 kBytes)

Supplemental Materials

SourceETrack
Value2611230
Description

 Applications using EV Content Management API exhibit increased memory usage over time



Article URL http://www.symantec.com/docs/TECH177579


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