Backup fails with "0xe0009b64 - The user account that is contained in the specified logon account is disabled".

Article:TECH177666  |  Created: 2011-12-23  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH177666
Article Type
Technical Solution

Product(s)

Issue



The backup fails with the following error:

Final error: 0xe0009b64 - The user account that is contained in the specified logon account is disabled. Enable the user account, or choose another logon account that contains an active user account with the appropriate privileges for the selected resource.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-39780


Cause



This happens if the account being used by Backup Exec is disabled.


Solution



 

To resolve the issue enable the service account used by Backup Exec.

 

For permissions required by Backup Exec, please refer to document: http://www.symantec.com/docs/TECH36718

 


Supplemental Materials

SourceUMI
ValueV-79-57344-39780
Description

0xe0009b64 - The user account that is contained in the specified logon account is disabled.

Enable the user account, or choose another logon account that contains an active user account with the appropriate privileges for the selected resource.


SourceError Code
Value0xe0009b64
Description

The user account that is contained in the specified logon account is disabled




Article URL http://www.symantec.com/docs/TECH177666


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