Backup Exec remote agent service (BEREMOTE.EXE) terminates on a Hyper-V cluster node when backing up Highly Available Virtual Machines.

Article:TECH177687  |  Created: 2011-12-23  |  Updated: 2013-03-12  |  Article URL http://www.symantec.com/docs/TECH177687
Article Type
Technical Solution

Product(s)

Issue



The Backup Exec remote agent service (BEREMOTE.EXE) terminates on a Hyper-V cluster node when backing up Highly Available Virtual Machines that reside on that cluster node.


Error



Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

Backup- Hyper-v
An error occurred while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.


Backup- Hyper-V - AOFO: Initialization failure on: "VRTSRV::\\Hyper-\Hyper-V?HA?VM\Guest". Advanced Open File Option used: No.

The network connection failed during the snapshot. Check the network, and then run the job again.


 


Environment



Backup Exec 2010 R2

Backup Exec 2010 R3

Windows 2008 R2 Hyper-V Cluster


Cause



This issue occurs when cluster shared volume (CSV) for the Virtual machine Snapshot is being prepared for a Cluster Backup.

 

Application Log Error:


Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Description:
Faulting application name: beremote.exe, version: 13.0.5204.114, time stamp: 0x4e6a7799
Faulting module name: ndmpsrvr.dll, version: 13.0.5204.113, time stamp: 0x4e562059
Exception code: 0xc0000005
Fault offset: 0x0000000000085834
Faulting process id: 0xff8
Faulting application start time: 0x01ccbf0dc68d0ee1
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\ndmpsrvr.dll
Report Id: 554cf170-2b02-11e1-8e4b-78e7d1f9db8f
 

 


Solution



 

Workaround:

Backup the virtual machine using (RAWS) Backup Exec Remote Agent for Windows.

 

Solution:

This issue has been resolved in Hotfix 176937, which is listed in the Related Articles Section below.

 


Supplemental Materials

SourceETrack
Value2651235
Description

Beremote crashes when MS API that prepares a CSV for backup fails. Beremote.exe crashes in ndmpsvr.dll.


SourceError Code
Value0xe000fe30
Description

A communications failure has occurred.
Final error category: Server Errors


SourceEvent ID
Value1000
Description

Faulting application name: beremote.exe, version: 13.0.5204.114, time stamp: 0x4e6a7799
Faulting module name: ndmpsrvr.dll, version: 13.0.5204.113, time stamp: 0x4e562059
 




Article URL http://www.symantec.com/docs/TECH177687


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