The Symantec Scan Engine 5.2 service fails to start during a Server reboot.

Article:TECH177879  |  Created: 2011-12-28  |  Updated: 2012-01-05  |  Article URL
Article Type
Technical Solution


When a Server starts up or is rebooted the Symantec Scan Engine 5.2 service fails to start in a timely fashion, and the Scan Engine service has to be manually started again after the Server is up.


Symantec Scan Engine
Windows Server


Typically we see this issue occurs in a heavily loaded environment.  Such as a Server that is running several CPU intensive processes, with the Server itself being hosted by a heavily loaded vmware server.


One solution to help with this is to try increasing the Service Control Manager timeout period.  The default SCM timeout period is 30 seconds, and if a service does not report to the SCM within this timeout period the SCM will terminate that process.  Below is a link with details on how to change the Service Control Manager timeout period,

Please note the parameters value is in milliseconds, and the default value is 30 seconds (30000 milliseconds).

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