Symantec Mail Security for Domino is not taking AntiVirus definitions from savdefs.nsf on the Symantec Mail Security for Domino installations.

Article:TECH178241  |  Created: 2012-01-04  |  Updated: 2014-01-21  |  Article URL http://www.symantec.com/docs/TECH178241
Article Type
Technical Solution

Product(s)

Issue



Symantec definitions database (savdefs.nsf) is being used for Symantec Mail Security for Domino.  The AntiVirus definitions go into the database at the hub but after replicating the spoke server gets the latest savdefs.nsf but not switching to those definitions.


Cause



Corrupted savdefs.nsf database.


Solution



 Complete the following steps

  1. Quit SMSDOM on the spoke server(s).
    Run the Domino Server command line: 
    >tell sav quit
  2. Delete the savdefs.nsf database from the spoke server(s).  May need to drop databases and dbcache flush the databases to unlock the files for deletion.
  3. Go to to the hub server and into SMSDOM settings (sav.nsf).  Select LiveUpdate tab and uncheck to save downloaded virus definitions in the SMSDOM Definitions database.  Click Save, then click close.
  4. Delete the savdefs.nsf database from the hub server.  May need to drop databases and dbcache flush the database to unlock the files for deletion.
  5. Now go back into the SMSDOM settings, LiveUpdate tab, check Save downloaded virus definitions in the SMSDOM Definitions database, click Save, click yes to create new definitions database, click close.
  6. Sign and Set ACLs for the new definitions database (savdefs.nsf).
  7. Open the definitions database, you should see the most current set of definitions.
  8. Now select from the menu File/Application/New Replica and create a new replica of this database over to the spoke(s) server(s).  Will have to do one at a time.
    Now savdefs.nsf should be working like normal.
  9. Restart SMSDOM by typing "Load Ntask" on the Domino Command line.



Article URL http://www.symantec.com/docs/TECH178241


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