Symantec Protection Center 2.1 (SPC) - after importing a new SSL certificate you are logged out of SPC and are unable to logon again.

Article:TECH178256  |  Created: 2012-01-04  |  Updated: 2012-02-29  |  Article URL http://www.symantec.com/docs/TECH178256
Article Type
Technical Solution


Subject

Issue



After importing a new certificate you are logged out and returned to the SPC login page.  A logon attempt may be unsuccessful.


Error




Environment



SPC 2.1


Cause



Due to the design of most Internet browsers, the changing of the SPC 2.1 SSL certificate used for authenticated logon requires a complete restart of the browser, which allow's the cached credentials to be refreshed with the new certificate.
 


Solution



SPC 2.1 is working as designed.

Close all active browser windows, then open another browser session to perform your logon.


Supplemental Materials

SourceETrack
Value2577595


Article URL http://www.symantec.com/docs/TECH178256


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