Remote agent push or local install fails with "V-225-145: Error installing RAWS service " in rawsinst.htm

Article:TECH178321  |  Created: 2012-01-05  |  Updated: 2014-01-22  |  Article URL http://www.symantec.com/docs/TECH178321
Article Type
Technical Solution


Environment

Issue



Local or remote installation of the remote agent (RAWS) fails when McAfee Host Intrusion Prevention (HIPS)  is installed and enabled on the server.


Error



V-225-145: Error installing RAWS service.


FATAL ERROR: Error 1923.Service Backup Exec PureDisk Filesystem Service (PDVFSService) could not be installed. Verify that you have sufficient privileges to install system services.


Environment



Windows server 2003 standard.
Backup Exec 2010 R3.


Cause



McAfee Host Intrusion Prevention (HIPS) prevents the installation of the remote agent for Windows server (RAWS).


Solution



Disable or uninstall McAfee Host Intrusion Prevention (HIPS).


Supplemental Materials

SourceUMI
ValueV-225-145
Description

 V-225-145



Article URL http://www.symantec.com/docs/TECH178321


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