LiveUpdate failed on BE3600 appliance

Article:TECH178335  |  Created: 2012-01-05  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH178335
Article Type
Technical Solution


Issue



Installation of updates for a BE3600 appliance fail with error 1806 and 1812 when LiveUpdate is launched from the Backup Exec console.


Error



12/30/2011, 23:43:00 GMT -> HR 0x802A0023 DECODE: E_DIS_LAUNCHEX_FAILED_PROCESS_EXIT_CODE
 
12/30/2011, 23:43:00 GMT -> EVENT - PRODUCT UPDATE FAILED EVENT

Environment



When connecting to the console using a Remote Desktop session, and launching LiveUpdate from the Backup Exec console, Live Update will download but fail to install the hotfixes possibly reporting credentials errors.


Cause



This is by design. Requesting updates for the Backup Exec environment should be made through the OpsCenter (https://IP/appliance).
 


Solution



Step 1. Download the updates from MANAGE, from the "Update Information" tab 
Step 2. Once downloaded, click on the "Schedule Updates" tab and then click
"Install Now"
 




Article URL http://www.symantec.com/docs/TECH178335


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