Symantec Protection Center 2 (SPC) - How do I configure or change the NTP Time Server settings to synchronize with an internal server?

Article:TECH178342  |  Created: 2012-01-05  |  Updated: 2012-03-02  |  Article URL http://www.symantec.com/docs/TECH178342
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Article Type
Technical Solution

Product(s)

Issue



The Network Time Protocol (NTP) settings need to be changed or configured to synchronize the SPC 2 appliance with a specific time server.


Environment



SPC 2


Cause



The configuration of the NTP settings occur during setup of the SPC 2 appliance, but due to the locked down nature of the SPC appliance there is no method to change or update the settings without technical support assistance.


Solution



The attached PowerShell script will launch the default Windows 2008 R2 Regional Settings control panel, allowing the configuration of the SPC 2 appliance's Date, Time, and Internet Time (NTP) settings.

Contact support if a new script is needed.

Instructions
  1. For virtual machines create an ISO that contains the script file in it's ZIP format.
    You can use a program like folder2iso to create an ISO.
    For Physical appliances put the ZIP file on a USB drive and plug it in to a USB port on the appliance.
  2. Mount the ISO through the vShere client or place the ISO on your datastore, then mount it.
  3. Logon to the Operating System Console.
  4. Click on the "Install Protection Center Update" (Top Item).
  5. Browse to the attached CD/DVD, or the USB drive that has been detected.
  6. Select the file, and select ok.
  7. Select RUN
  8. The script will run and you will be presented with the Date/Time GUI so that you can change the Date, Time, or Internet Time settingss.
  9. Select the Internet Time tab, and then select Change Settings.
  10. Enter the Fully Qualified Domain Name (FQDN), or IP address of your Time Source (AD Server, Time Server, etc.)
  11. Select the option to Update Now, and wait for the message signifying success or failure of the synchronization.
  12. Verify the time now showing in the SPC Web Console, if you wish.
  13. Select OK several times, then close the Date and Time Interface.
  14. Log Off of the Console.
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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hot fix in the current or previous versions of the software at the present time. Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please refer to the following Web site:

Attachments

Long Term Signed Script - Expires on 2013-01-23
SPC_DateTime_Setup.ZIP (4 kBytes)

Supplemental Materials

SourceETrack
Value2584949


Article URL http://www.symantec.com/docs/TECH178342


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