Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with File System Archiving (FSA)

Article:TECH178424  |  Created: 2012-01-06  |  Updated: 2012-06-20  |  Article URL http://www.symantec.com/docs/TECH178424
Article Type
Technical Solution


Issue



Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with FSA and the following Hot Fixes are installed:

TECH167820 Hotfix for Symantec Enterprise Vault (EV) 9.0.1, Build 1073, Implement 8.3.7 converters patch for security fixes.

TECH168021 Hotfix for Symantec Enterprise Vault (EV) 10.0.0, Build 1316, Implement 8.3.7 converters patch for security


Error



Event ID: 4166
Source: Enterprise Vault
Task Category: Converter Sandbox
Level: Error
An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
 


Solution



This issue has been addressed in the following releases:

Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787

Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785


Workaround:

Add JP2 to the Exclusion list as documented in HOWTO37400 link listed at the bottom of this article.


Supplemental Materials

SourceETrack
Value 2619281
Description

Possible Heap corruption after installing HF 2497319


SourceEvent ID
Value4166
Description

An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
 


SourceUMI
ValueV-437-4166
Description

An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
 




Article URL http://www.symantec.com/docs/TECH178424


Terms of use for this information are found in Legal Notices