Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with File System Archiving (FSA)

Article:TECH178424  |  Created: 2012-01-06  |  Updated: 2014-12-04  |  Article URL http://www.symantec.com/docs/TECH178424
Article Type
Technical Solution


Issue



Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with FSA and the following Hot Fixes are installed


Error



Event ID: 4166
Source: Enterprise Vault
Task Category: Converter Sandbox
Level: Error
An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
V-437-4166

 

Workaround:

 

Add JP2 to the Exclusion list as documented in HOWTO37400 link listed at the bottom of this article.


Solution



This issue has been addressed in the following releases:

Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787

Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785


Supplemental Materials

SourceETrack
Value 2619281
Description

Possible Heap corruption after installing HF 2497319


SourceEvent ID
Value4166
Description

An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
 


SourceUMI
ValueV-437-4166
Description

An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
 




Article URL http://www.symantec.com/docs/TECH178424


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