The Search result list for "Add Remote Computer" option in Symantec System Recovery (SSR) console does not get updated

Article:TECH178508  |  Created: 2012-01-09  |  Updated: 2012-01-09  |  Article URL http://www.symantec.com/docs/TECH178508
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Technical Solution

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Problem



The Search result list for "Add Remote Computer" option in Symantec System Recovery (SSR) console does not get updated.

When using  Add Remote Computer option in SSR console (COMPUTERS>>ADD) and browsing through the Domain to select the remote computer to be added, the search result displays all the Servers in the Domain and shows if SSR is installed or not and the version of SSR if it is installed.

This list does not get updated if SSR is uninstalled from any of the remote machine and still shows that SSR is present on the remote machine.
 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value2658008
Description

The Search result list for "Add Remote Computer" option in SSR console does not get updated


Article URL http://www.symantec.com/docs/TECH178508


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