End of Life announcement for Symantec AntiVirus Corporate Edition and Symantec Client Security

Article:TECH178551  |  Created: 2012-01-09  |  Updated: 2013-06-21  |  Article URL http://www.symantec.com/docs/TECH178551
Article Type
Technical Solution


Issue



This document contains End of Life information for Symantec AntiVirus Corporate Edition 10.x and Symantec Client Security 3.x.

 


Solution



On September 27, 2007, Symantec Endpoint Protection 11.0 was made generally available. With this release, Symantec Corporation will End of Life ("EOL") multiple older products, including any Maintenance Packs (MPs) and/or patches for each version, in all released languages. This notice describes the timelines for the delivery of support services for these products that have reached their EOL.


    Affected Symantec Product
    Previous Version
    Replacement Product
    Current Shipping Version
    End of Life for Previous Version
    End of Standard Support for Previous Version
    End of Support Life for Previous Version
    Symantec AntiVirus Corporate Edition
    10.x
    Symantec Endpoint Protection
    12.x
    January 4, 2010
    July 4, 2012
    July 4, 2012
    Symantec Client Security
    3.x
    Symantec Endpoint Protection
    12.x
    January 4, 2010
    July 4, 2012
    July 4, 2012


SUPPORT LIFE CYCLE

End of Life Products/Versions identified in the table above will receive the following support services:

STANDARD SUPPORT:

Provided the customer maintains a current support subscription for the product, Symantec will provide Standard Support for issues at all severity levels until the End of Standard Support date identified in the table above, namely, 30 months after the date of EOL. "Standard Support" means a level of Support Services that we provide to you in response to a Case. A technical support engineer and/or applicable engineering resources will provide Fixes and error corrections for your Licensed Software. Standard Support is limited to modifications or additions to the Licensed Software that establish or restore substantial conformity with its documentation. Standard Support also includes access to Content Updates (if applicable) as described herein. Note that sometimes "Standard Support" may be referred to as "Full Support" or "Normal Support."

During this thirty month period, we will determine when it will be most effective to develop a new Fix, such as cases where there has been data loss, production system down, significant security vulnerabilities identified, or other significant defects. For other types of Problems, we will typically either provide an existing Fix, or may provide Solution Delivery through a regularly scheduled Maintenance Pack or, Minor Release, or we may consider the Problem in developing a future Software Version Upgrade. Customers may also access Content Updates during this thirty (30) month period as well. At the end of this thirty (30) month period, we will stop providing Standard Support.

PARTIAL SUPPORT:

At the end of the thirty (30) month period described above, we will cease providing any Standard Support, and we will cease providing any Content Updates. Instead, we will provide "Partial Support" for all Cases at all Severity Levels. "Partial Support" is a more limited level of Support Services than you would receive under "Standard Support." Partial Support is when our technical support engineer provides you with known Fixes/Patches/Workarounds, existing Maintenance Packs, or information from our technical knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications to your Licensed Software. Nor will we attempt to reproduce the Problem or escalate issues through management channels or to our engineering resources. Such Partial Support will be subject to the availability of resources, and we may need to limit the time we are able to spend on the Problem.

Partial Support will end seven (7) years from General Availability of the applicable Major Release, and the previous versions identified in the table above will reach "End of Support Life."

END OF SUPPORT LIFE:

When the previous versions identified in the table above reach their End of Support Life, we will cease providing any Standard Support and any Partial Support.

Please refer to the worldwide Symantec Corporation Enterprise Technical Support Policy ("Policy") This Policy may be updated from time to time, and a current version is located at:

http://www.symantec.com/support/Enterprise_Technical_Support_Policy.pdf. In the event of conflict between timelines or deliverables stated in this notice letter and those stated in the Policy, the terms of this notice letter will control to the extent of such conflict, and only with respect to the specific products and versions covered in this notice.

In order to receive timely notification on updates and the support lifecycle for your Symantec product please be sure to use the following link to subscribe and receive our Product-Specific Software Alerts.

http://www.symantec.com/docs/HOWTO31128

We also recommend that you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.

http://www.symantec.com/enterprise/support/

FURTHER SUPPORT OPTIONS

For a fee, a Partial Support period and an extension of the virus definitions can be made available for up to 12 months past the EOSL date. For more information, read the document How to request a virus definition extension for Symantec AntiVirus 10.x Corporate Edition beyond its End-of-Support-Life date.





Article URL http://www.symantec.com/docs/TECH178551


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