A P2V backup job fails with "Failed to mount a volume on the virtual disks."

Article:TECH178635  |  Created: 2012-01-10  |  Updated: 2013-03-25  |  Article URL http://www.symantec.com/docs/TECH178635
Article Type
Technical Solution


Issue



When converting a physical server to virtual, the P2V backup job fails.

 


Error



The error below is found in the job log:

Examination of the installation log file RAWSINST.HTM will discover an entry similar to the one below:

V-225-280: Vstor service is not running. Some P2V operations will not complete if this service is stopped. ***To search for information about this error, click here

 


Cause



After installing RAWS (Remote Agent for Windows Servers), the vstor service fails to start.

Reboot the server after installing the Remote Agent for Windows Servers.

 


Solution



Reboot the physical server, the vstor service should start up correctly, and then the P2V job will complete successfully.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-42004
Description

Final error: 0xe00a414 - Failed to mount a volume on the virtual disks.

 


SourceUMI
ValueV-225-280
Description

Vstor service is not running. Some P2V operations will not complete if this service is stopped

 


SourceError Code
Value0xe00a414

SourceUMI
Valuev-79-57344-42025
Description

Failed to mount a volume on the virtual disks.



Article URL http://www.symantec.com/docs/TECH178635


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