Hotfix required before you can configure Enterprise Vault 10.0.3 or earlier for use with Veritas Cluster Server 6.0

Article:TECH178773  |  Created: 2012-01-12  |  Updated: 2014-08-28  |  Article URL http://www.symantec.com/docs/TECH178773
Article Type
Technical Solution

Product(s)

Issue



The following error message appears when you try to run the Configuration wizard for Enterprise Vault 10.0.3 or earlier in a VCS 6.0 environment:

Could not read the list of service/resource groups
Reason: Failed to initialize authentication library (24598)


Solution



Enterprise Vault 10.0.3 and earlier includes a dynamic link library component, vcsapi.dll, which is not compatible with VCS 6.0. The hotfix provides the following, compatible version of this component.

Files updated

Name Version
vcscapi.dll 6.0.0.416

Important notes

  • The hotfix is needed for VCS 6.0 and later only. Do not apply it to earlier versions of VCS.

  • The hotfix is not needed for Enterprise Vault 10.0.4 and later. These versions of Enterprise Vault come with compatible versions of the vcsapi.dll file.

Installation instructions

Carry out the following steps on each Enterprise Vault server node.

  1. Close any instance of the Enterprise Vault Configuration wizard that is running in the cluster.

  2. When the Enterprise Vault Configuration wizard has stopped, take a backup copy of the vcsapi.dll file in the Enterprise Vault installation folder (typically, C:\Program Files\Enterprise Vault on a 32-bit machine and C:\Program Files (x86)\Enterprise Vault on a 64-bit machine).

  3. Copy the updated vcsapi.dll file to the Enterprise Vault installation folder, replacing the original.

  4. Rerun the Enterprise Vault Configuration wizard and set up Enterprise Vault in the VCS 6.0 cluster.

Uninstallation instructions

Carry out the following steps on each Enterprise Vault server node.

  1. Close any instance of the Enterprise Vault Configuration wizard that is running in the cluster.

  2. When the Enterprise Vault Configuration wizard has stopped, replace the hotfix version of the vcsapi.dll file with the backed-up copy of the original file.


Supplemental Materials

SourceETrack
Value2620019
Description

Service/resource groups cannot be read during Enterprise Vault configuration.



Article URL http://www.symantec.com/docs/TECH178773


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