Export Archive Wizard aborts when it encounters a problematic saveset.

Article:TECH178916  |  Created: 2012-01-13  |  Updated: 2014-12-08  |  Article URL http://www.symantec.com/docs/TECH178916
Article Type
Technical Solution


Issue



When exporting an archive to a PST file using the Export Archive Wizard problematic items will cause the entire export job to abort.


Error



-Event ID: 6794 Error restoring Saveset during export operation.

-Event ID: 6769 Export Archive Report | |Export status: Incomplete|Processing aborted due to an unrecoverable error.

V-437-6794
V-437-6769

 

Dtrace will appear as follows: 

[12660] (MigratorServer) <12948> EV:L  {CMessageExtractor::ExtractMAPIMessage} (Entry)
[12660] (MigratorServer) <12948> EV:M Original Message Class not found - looking on fallback message
[12660] (MigratorServer) <12948> EV:M Original Message Class not found - looking for PR_MESSAGE_CLASS
[12660] (MigratorServer) <12948> EV:M Original Message Class found: PM.Note.EnterpriseVault.PendingArchive
[12660] (MigratorServer) <12948> EV:M Original Message Class not found - looking on fallback message
[12660] (MigratorServer) <12948> EV:M Original Message Class not found - looking for PR_MESSAGE_CLASS
[12660] (MigratorServer) <12948> EV:M Original Message Class found: IPM.Note.EnterpriseVault.PendingArchive
[12660] (MigratorServer) <12948> EV:L  FixMsgClass: Setting Message Class toIPM.Note.EnterpriseVault.PendingArchive
[12660] (MigratorServer) <12948> EV:L FixMsgClass: Setting Outlook Display Value to 261
[12660] (MigratorServer) <12948> EV:L {FIXBODY.EN_US} (Entry)

[12660] (MigratorServer) <12948> EV:L FixBody: The destination message has PR_STORE_ENTRYID present - no need  to fix the HTML body
[12660] (MigratorServer) <12948> EV:L {FIXBODY.EN_US} (Exit) Status: [Success]
[12660] (MigratorServer) <12948> EV:L {CMessageExtractor::FixIgnoreConversationTopic} (Entry)
[12660] (MigratorServer) <12948> EV:L Removing IgnoreConversationTopic property...
[12660] (MigratorServer) <12948> EV:M CMessageExtractor::FixIgnoreConversationTopic - calling deleteprops
[12660] (MigratorServer) <12948> EV:L {CMessageExtractor::FixIgnoreConversationTopic} (Exit) Status: [Success]
[12660] (MigratorServer) <12948> EV:L {CSaveset2::get_TransactionID} (Entry)
[12660] (MigratorServer) <12948> EV:L {CSaveset2::get_TransactionID} (Exit) Status: [Success]
[12660] (MigratorServer) <12948> EV:L {CMessageExtractor::ExtractMAPIMessage} (Exit) Status: [Success]
[12660] (MigratorServer) <12948> EV:L {CMessageExtractor::ExtractMsg} (Exit) Status: [Success]
[12660] (MigratorServer) <12948> EV:L {CSaveset2::ExtractMsg} (Exit) Status: [Success]
[12660] (MigratorServer) <12948> EV:L {CSaveset2::get_ContentHandlingName} (Entry)
[12660] (MigratorServer) <12948> EV:L {CSavesetOnIStg::get_ContentHandlingName} (Entry)
[12660] (MigratorServer) <12948> EV:L {CSavesetOnIStg::get_ContentHandlingName} (Entry)
[12660] (MigratorServer) <12948> EV:L {CSavesetOnIStg::ReadStreamedPropertyBin:#534} (Entry)
[12660] (MigratorServer) <12948> EV:M {CSavesetOnIStg::ReadStreamedPropertyBin:#568} (Exit - property [CHGuid] not found)
[12660] (MigratorServer) <12948> EV:L {CSavesetOnIStg::get_ContentHandlingName} (Exit) Status: [False (0x1)]
[12660] (MigratorServer) <12948> EV:L {CSavesetOnIStg::get_ContentHandlingName} (Exit) Status: [False (0x1)]
[12660] (MigratorServer) <12948> EV:L {CSaveset2::get_ContentHandlingName} (Exit) Status: [False (0x1)]
[12660] (MigratorServer) <12948> EV:M FixMessageProps: bSetRestoredDate = 0
[12660] (MigratorServer) <12948> EV:H {CArchiveRestorer::RestoreSaveset} (Exit) Status: [Exception  occurred.   (0x80020009)]
[12660] (MigratorServer) <12948> EV~E Event ID: 6794 Error restoring Saveset during export operation. | |Job
Id: Exp3_20120106162719 |Vault Name: User, Exchange |Vault Id XXXX |Saveset Id: XXXX
|Reference: FMP/MAPI/SP/1 | 


Cause



This issue can be caused by problematic savesets that fail to export and cause the operation to abort.


Solution



This issue has been addressed in the following release:

Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785

Enterprise Vault 10.0.2
http://www.symantec.com/docs/TECH147789


Supplemental Materials

SourceETrack
Value2661842
Description

Event ID: 6794 Error restoring Saveset during export operation causes Export archive wizard to abort.


SourceEvent ID
Value6794
Description

Error restoring Saveset during export operation.


SourceEvent ID
Value6769
Description

Export Archive Report | |Export status: Incomplete|Processing aborted due to an unrecoverable error.



Article URL http://www.symantec.com/docs/TECH178916


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