Re-installation of "Virtual Business Services Availability Addon" fails after VOM 4.0RU1 to 4.1 upgrade

Article:TECH179078  |  Created: 2012-01-16  |  Updated: 2012-01-20  |  Article URL http://www.symantec.com/docs/TECH179078
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Article Type
Technical Solution



Subject

Issue



After upgrading Veritas Operation Manager (VOM) Central Server from 4.0RU1 to 4.1, the Virtual Business Service addon reverted to uninstalled (presumably obsoleted when VOM upgrade occurred).  An installation of the newest addon failed.

 

 


Error



/var/opt/VRTSsfmh/logs/vxdeploy.log:

  

Error in file "/var/opt/VRTSsfmh/spool/addons/store/VRTSBEopr-4.1.119.0/cms/schema/02_beoper_40_delta.sql" at line 4
Table VCENTER_VIEW_R not found

 

/var/opt/VRTSsfmh/logs/mhrun.log:

 

/opt/VRTSsfmcs/esmweb/webgui/sm/plugins/sfm \nError in file \"/var/opt/VRTSsfmh/spool/addons/store/VRTSBEopr-4.1.119.0/cms/schema/02_beoper_40_delta.sql\" at line 23\nUser another user has the row in P_VCS_SERVICEGROUP locked\nFailed to execute /opt/VRTSsfmcs/config/adm/db_isql.sh HABDBSYNC /var/opt/VRTSsfmh/spool/addons/store/VRTSBEopr-4.1.119.0/cms/schema/02_beoper_40_delta.sql. Exit code:1. Output: 256\n","STATE":"FAILED","PROGRESS":100}}
<p>
        200 OK
</p>

Environment



Linux 2.6.16.60-0.21-smp #1 SMP Tue May 6 12:41:02 UTC 2008 x86_64 x86_64 x86_64 GNU/Linux

VRTSsfmcs-4.1.119.0-0
VRTSsfmh-4.1.119.0-0

 

VRTSBEopr-4.1.119.0.sfa

VRTSvbs-6.0.000.000


While this error was seen in a Linux environment, it is possible for this issue to be seen in other environments.


Cause



A database table record was locked.


Solution



Please contact Symantec Technical Support for a current solution.




Article URL http://www.symantec.com/docs/TECH179078


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