Lotus Notes 8.5.2 or 8.5.3 crashes after the migration of Symantec Endpoint Protection (SEP) to 12.1.1000 (12.1 RU1)
|Article:TECH179128|||||Created: 2012-01-17|||||Updated: 2012-11-20|||||Article URL http://www.symantec.com/docs/TECH179128|
After the migration of the Symantec Endpoint Protection (SEP) client to version 12.1 RU1, Lotus Notes crashes with the NLNHOOK.EXE error
The Notes.ini file may not contain any references to NLNVP.
Panic: semaphore invalid or not allocated
Faulting application name: nlnhook.exe, version: 12.1.1000.157, time stamp: 0x4eadfee9
Faulting module name: nlnvp.dll_unloaded, version: 0.0.0.0, time stamp: 0x4eadfffb
Exception code: 0xc0000005
Fault offset: 0x5d458ad3
Faulting process id: 0xc34
Faulting application start time: 0x01cd4ba2c3db7f29
Faulting application path: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\nlnhook.exe
Faulting module path: nlnvp.dll
Report Id: 02e13191-b796-11e1-aa2f-180373af6ff2
Lotus Notes 8.5.2 or 8.5.3
Symantec Endpoint Protection (SEP) client 12.1
The notes.ini file does not contain anything related to NLNVP or it contains only an old reference to this add on.
This issue is resolved by improvements contained in Symantec Endpoint Protection 12.1 RU2. Please upgrade affected computers to the latest available release of SEP.
If an upgrade is not immediately possible, the following workaround will also succeed:
Open notes.ini with a text editor and add the line ExtMgr_Addins=NLNVP after the line NAMES=names.nsf
Also delete line NSF_HOOKS= NLNVP.DLL if present.
Or if ExtMgr_Addins= is empty, make sure it is complete as stated above.
Article URL http://www.symantec.com/docs/TECH179128