How to install Backup Exec 2012 Agent for Windows

Article:TECH179142  |  Created: 2012-01-17  |  Updated: 2013-03-12  |  Article URL http://www.symantec.com/docs/TECH179142
Article Type
Technical Solution


Subject

Problem



How to install Backup Exec 2012 Agent for Windows on a remote machine

Note : The Remote Agent for Windows Servers (RAWS) has been renamed to Agent for Windows in Backup Exec 2012.

 


Error



UMI Code: V-225-285

 


Cause



 To Back up the Remote server  which do not have Agents installed


Solution



Click on the one of the desired links below to see instructions on how to install the Agent for Windows Systems (AWS): 
  1. Automated (Push) Installation (to be performed on the Backup Exec 2012 media server).
    Backup Exec 2012 and all prior versions provide the push install option for remote installation of Agent for Windows.
     
  2. Local (manual) installation (to be performed on the remote machine).
    In Backup Exec 2012 it is possible to install the Agent for Windows via the Graphical User Interface (GUI).
     
  3. Silent (command line) installation (to be performed on the remote machine).
    Backup Exec 2012 and all prior versions provide the command line scripts setupaa.cmd (32 bit OS) and setupaax64.cmd (64 bit OS) for a command line interface. 

 

 

 

 

 

 

 

[ I ] Automated (Push) Installation of Backup Exec 2012 Agent for Windows:

 Listed below are two methods to perform an Automated (Push) installation of Agent for Windows:
 A. From the Backup and Restore tab (recommended): 
  1. Open Backup Exec 2012 console - go to Backup and Restore tab.

  2. Select Add (from the ribbon menu) - select Microsoft Windows computer - click Next.

  3. Select 'Allow Backup Exec to establish a trust with the servers.' - click Next.

  4. Browse / Add a server name(s) - click Next.

  5. Select/Add a system logon account - click Next.

  6. Select "Upgrade the Symantec Backup Exec Agent for windows to the current version automatically" (if Agent for Windows is not installed/up to date).
    Note: 
    'Restart the remote computer automatically after installing the Symantec Backup Exec Agent for Windows when a restart is required' can be selected in case a down time is planned for the target server(s).

  7. Click Install to begin setup.

  8. Click Finish to complete the installation.
      
B. By clicking on the Backup Exec button:
  1. Open Backup Exec 2012 console on the media server.
     
  2. Click on the Backup Exec button which is located to the left of Home tab.
     
  3. Go to Installation and Licensing - select Install Agents and Backup Exec Servers on Other Servers.
     
  4. On the Remote Computers section - select Add
    • Choose Add a Single Computer (if remote agent needs to be installed on only one machine).
      OR
    • Choose Add Multiple Computers with the Same Settings (to select multiple servers for remote agent installation).

      Note: The box Save the server list for future remote install sessions enables the names of all the remote computers and their credentials to be added automatically the next time Backup Exec or any of its options need to be installed to these remote computers.
       
  5. On the Select the Remote Product screen - select Agent for Windows and click Next.
     
  6. On the Add Single Computer / Choose Remote Computers screen:
    1. When selecting Add a Single Computer:
      1. Enter the Remote Computer name / select Browse Remote Computers to select a remote machine.
      2. Enter the Remote computer credentials (type the user name and password of the account that has administrative rights on Server).
      3. Click Next.

        OR
    2. When Selecting Add Multiple Computers with the Same Settings:
      1. Enter the Remote computer name / Browse to select a remote computer - click on Add to List
        Note: Repeat the above steps to select multiple servers for remote agent installation.
      2. Enter the Remote Install Credentials (type the user name and password of the account that has administrative rights on Server).
      3. Click Next.
  7. The destination location for Remote Agent install files can be changed under Destination Folder section if required.
     
  8. On the Remote Agent Publishing screen:
    1. Check the box which says 'Enable remote agent to publish the IP address and name of the remote computer and the version of the Remote Agent to media server'.
    2. Click Add and enter the Media Server name or IP address (or both) and press OK.
    3. Click Next.
       
  9. Click Next when the screen shows Ready to install the Agent for Windows beside the server name(s).
     
  10. Click Install to begin the installation.
     
  11. Wait for the installation to complete and click Finish.
  12. A SSL trust will need to be established after a manual installation of Agent for Windows. This can be done by following instructions on the below mentioned technote:
    How to establish trust for remote servers in Backup Exec 2012 
Click here to go back to top. 
 
 
 
 
 
[ II ] Local (manual) installation of Backup Exec 2012 Agent for Windows: The GUI method.
 
When automated (push) installation of the RAWS fails it may be necessary to perform a local installation.

Listed below are two methods to perform a Local (manual) installation of Agent for Windows:
 
A. Using the RAWS32/RAWSX64 folder located on Backup Exec 2012 media server (recommended):
  1. Copy the RAWS32 or RAWSX64 and MSXML folder from the Media Server to the remote computers local drive.
    Note:
    1. The default path for the above mentioned folders is 'X:\Program Files\Symantec\Backup Exec\Agents' ('X' is the drive letter where Backup Exec is installed.)
    2. For Remote Agent installation on:
      • 32-bit system: Copy the RAWS32 folder.
      • 64-bit system: Copy the RAWSX64 folder.
         
  2. Go to the remote computer and open the RAWS32 or RAWSX64 directory which is copied on the remote server.
     
  3. Double-click on Setup.exe file.
    Note:
    1. Turn off User Access Control (UAC) for Windows 2008, Vista or 7.
    2. It is recommended to right-click on Setup.exe file and select 'Run as Administrator' to avoid any access issues during the installation process.
  4. Click Next on the Welcome screen.
     
  5. Select Local Install and click Next.
     
  6. Select 'Agent for Windows' - click Next.
    Note: The destination location for Remote Agent install files can be changed if required by clicking on the 'Change' button.
     
  7. On the Remote Agent publishing screen:
    1. Check the box which says 'Enable remote agent to publish the IP address and name of the remote computer and the version of the Remote Agent to media server'.
    2. Click Add and enter the Media Server name or IP address (or both) and press OK.
    3. Click Next.
       
  8. Click Install to begin the installation.
     
  9. Wait for the Installation to complete and click Finish.
  10. A SSL trust will need to be established after a manual installation of Agent for Windows. This can be done by following instructions on the below mentioned technote:
    How to establish trust for remote servers in Backup Exec 2012 
  
B. Using the Backup Exec 2012 DVD or other installation source to display the GUI:
To perform a local installation via the graphical user interface follow the steps below:
  1. Run Browser.exe from the Backup Exec 2012 CD or other installation source.
     
  2. Select Install Products from the CD Home menu.
     
  3. Expand Backup Exec Agent for Windows and select Install.
     
  4.  Click Next and select Local Install for the remote agent.
     
  5. The destination location for Remote Agent install files can be changed under Destination Folder section if required - click Next.
     
  6. Check the box which says 'Enable remote agent to publish the IP address and name of the remote computer and the version of the Remote Agent to media server'.
  7. Click Add and enter the Media Server name or IP address (or both) and press OK.
  8. Click Next to continue with the installation.
     
  9. Click Install to begin the installation.
     
  10. Wait for the Installation to complete and click Finish.
  11. A SSL trust will need to be established after a manual installation of Agent for Windows. This can be done by following instructions on the below mentioned technote:
    How to establish trust for remote servers in Backup Exec 2012 
Click here to go back to top.
  
 
 
 
 
[ III ] Silent (command line) Installation of Backup Exec 2012 Agent for Windows.
 
When automated (push) installation of the RAWS fails it may be necessary to perform a local installation.                     
  1. Copy one of the following sub-folders from the Backup Exec media server's installation folder (by default located in C:\Program Files\Symantec\Backup Exec\Agents on the media server) to the root of the C: drive on the remote server.
    • RAWS32: For a 32-bit (x86) Windows System.
    • RAWSX64: For a 64-bit Windows System. 
       
  2. On the remote server, go to the command prompt (click Start - Run - cmd):
    1. Browse to the RAWS folder which was copied on the local drive using DOS commands.
       
    2. In the command prompt window type setupaa.cmd (for 32-bit OS) or setupaax64.cmd (for 64-bit OS) and press enter to install Agent for Windows.
      Note
      : Installation of AOFO is no longer required. If the operating system is Windows Server 2003 or above, it will use Microsoft VSS provider for the Advanced Open File Option.

OR

  1. On the remote server, open the RAWS folder which was copied on the local drive:
    1. Double-click on setupaa.cmd (for 32-bit OS) or setupaax64.cmd (for 64-bit OS) to install Agent for Windows.
      Note
      :
      1. On Windows Server 2008, Windows Vista or Windows 7, right-click on Setupaa.cmd and Run as administrator.
      2. Installation of AOFO is no longer required. If the operating system is Windows Server 2003 or above, it will use Microsoft VSS provider for Advanced Option File Option.
    2. The command prompt will appear blank between a few seconds and a couple of minutes while the remote agent installs.
       
    3. Once completed, the command prompt cursor will appear awaiting further input.
       
  2. To check if the Agent for Windows was installed: Go to the Windows services console (Start - Run - Services.msc), and see if the Backup Exec Remote Agent for Windows service is present and started.
     
     
  3. A SSL trust will need to be established after a manual installation of Agent for Windows. This can be done by following instructions on the below mentioned technote:
    How to establish trust for remote servers in Backup Exec 2012  
Click here to go back to top. 

Supplemental Materials

SourceUMI
ValueV-225-285
Description

One or more remote installations failed

 




Article URL http://www.symantec.com/docs/TECH179142


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