After uninstalling Asset/CMDB solutions the Resource Association Grid still exists

Article:TECH179171  |  Created: 2012-01-17  |  Updated: 2012-01-17  |  Article URL http://www.symantec.com/docs/TECH179171
Article Type
Technical Solution


Issue



After uninstalling the Asset/CMDB solutions, the Resource Association Grid (RAG) still exists. This should not still be present.


Cause



Defect.


Solution



This issue will be addressed in a future update to Altiris.

The workaround is to run aexconfig against the solutions that were uninstalled. This can be done in the following manner:
 

  1. On the Symantec Management Platform (SMP) server, open a Windows command prompt.
  2. Run aexconfig.exe against the .config file for each solution that was uninstalled. For example:

    <install drive to the SMP>:\Program Files\Altiris\Notification Server\Bin\aexconfig "<install drive to the SMP>:\Program Files\Altiris\AssetControl\Config\AssetControl.config"
    and
    <install drive to the SMP>:\Program Files\Altiris\Notification Server\Bin\aexconfig "<install drive to the SMP>:\Program Files\Altiris\CMDB\CMDB.config"



Article URL http://www.symantec.com/docs/TECH179171


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