Backup Exec 2012: Step By Step guide to download and install the program

Article:TECH179227  |  Created: 2012-01-18  |  Updated: 2014-02-11  |  Article URL
Article Type
Technical Solution



This article provides instructions for downloading and installing Backup Exec 2012.


The quick links listed below can be used to navigate through the installation instructions if required:

  1. Download the Backup Exec installation files
    1. Option 1: Download from the FileConnect website
    2. Option 2: Download from the Backup Exec Trialware website
  2. Install Backup Exec 2012
    1. Welcome to Backup Exec 2012 installation screen
    2. Select a product to install
    3. Select the type of installation (Typical by default)
    4. Custom installation method allows more user control over various settings
    5. Backup Exec Environment Check
    6. Add License File / Product Serial Number
    7. Enter Logon Account information and select a destination folder
    8. Add remote computer
    9. Review Installation settings
  3. Post install recommendations


[ I ] Download Backup Exec 2012


One of the following available methods can be used to download the Backup Exec 2012 DVD ISO image:


Option 1: Download it from the FileConnect website

  1. Go to
  2. Click on Change Language if a different language is desired.
  3. Enter the serial number for the Backup Exec product and click SUBMIT SERIAL NUMBER. The Serial Number usually begins with 'M'  and can be obtained from the purchase documentation or by contacting the Licensing Department.
  4. Click on link Symantec Backup Exec 2012 - Multilingual.

    Figure 1
  5. Click I Agree on the Symantec Software License Agreement.
  6. Download the following files. Select the files and click on DOWNLOAD SELECTED FILES
  7. On the Security Information popup window, click Run.

    Figure 2

  8. Click the Browse... button and specify the download folder and click OK.
  9. This will start the file download using the Download Manager.

    Figure 3


After downloading the files, combine them by double-clicking The files will be combined to form the full DVD image. Use a DVD authoring tool to burn the ISO to a physical DVD which can be used to install the product.


Option 2: Download from the Backup Exec Trialware website

  1. Go to
  2. Click Download Now.

    Figure 4

    Note: Although the website says 'free 60-day evaluation', please note that the files downloaded from this website are the same as the full version dowmloaded from FileConnect. If a valid license key is not entered during the installation, the product would run in a 60-day evaluation mode from either location. As soon as a license is installed the program will come out of evaluation mode.
  3. Click "I Agree" on the Terms and conditions page.
  4. Log in with the SymAccount user name and password.
  5. Complete the Survey Form.
  6. Download the Full DVD ISO

    Figure 5

  7. Select a location to save the file and click the 'Save' button.
  8. Allow the Symantec Download Manager to install and start the download

    Figure 6

  9. Once the ISO is downloaded, there are multiple ways to use it:

    • Extract the ISO with an extract/unzip program or
    • Mount the ISO as a DVD drive using virtual DVD software or
    • Burn the ISO to a physical DVD.


[ II ] Install Backup Exec 2012

  1. Double click on the "Browser.exe" file from the DVD media to launch a Backup Exec installation. This will display the installation language selections

    Figure 7

    The Welcome Screen (Figure 8) contains three options:

    • Getting started: This option will provide helpful documentation and links about the product.
    • Pre-Installation: Environment Checker.
    • Install Products: Lists options to Install Backup Exec or Backup Exec Agent for Windows.
    Figure 8

    Select Install Products to move to the Installation selection screen and select to install Backup Exec.

    Figure 9

    This will start the installation wizard, which provides guidance through the installation process.
  2. Select I Agree to accept the End User License Agreement and click Next to continue with the installation.
  3. Select the type of installation (Typical by default).

    Figure 10

    Note: Options for the Custom installation method are discussed below - click here to see what these options are.
  4. Click Next to continue.
  5. The Backup Exec Installation will run the Environment Check. (See Related Documents section for more details)

    Figure 11

  6. Review the summary and click Next to continue.
  7. If the media server has an internet connection available, enter a valid Backup Exec 2012 Product License Key and select Add. An internet connection is required because entering a serial number will prompt BE to download the appropriate SLF for the server. Otherwise choose Import from File and browse to the SLF file that was sent with the product documentation.

    Note: Repeat step 7 as often as necessary in order to add more licenses for additional Backup Exec Agents & Options. If no license numbers are entered, Backup Exec will be installed in a 60-day Trial Mode for evaluation.

    Figure 12

  8. Enter a user name, password, and domain for the Backup Exec services to use as a logon account. It is recommended to give the Backup Exec Service Account (BESA) a Domain user account belonging to the Domain Admins and Local Administrators groups.

    The following rights are required:

    • Act as part of the operating system (Windows 2000 only)
    • Backup Files and Directories
    • Create a token object
    • Logon as a batch job (Windows 2008 and higher)
    • Logon as a service
    • Manage Auditing and Security Logs
    • Restore Files and Directories
    • Take ownership of files and other objects
      Also make sure the account is not added under:
    • Deny logon as a batch
    • Deny logon as a service

    Backup Exec Service Account (BESA) -

    Select a Destination Folder to install Backup Exec. By default the location is C:\Program Files\Symantec\Backup Exec. It can be changed if required by clicking on the Change button. Click Next to continue.

    Figure 13

  9. The Add Remote Computer will begin with process of push installing the Remote Agent for Windows Systems (RAWS) to remote systems. (Figure 14) If this step is bypassed, it can be performed after the installation is complete at any time. Usually it is a good idea to complete the BE installation, run LiveUpdate until the program is up to date, and then install the Remote Agents. See Related Documents for additional guidance on the push installation of RAWS.
    Figure 14

  10. Review the Backup Exec Installation summary, and click Install to begin the Installation.

    Figure 15

    Note: The installation process may takes several minutes to complete. During the process, the progress bar may not move for several minutes.
  11. After the installation is complete, the following options are displayed:
    • Participate in the Backup Exec Improvement Program.
    • Run Live Update.
    • View the readme.
    • Create a shortcut to Backup Exec on the Desktop.
  12. Click Finish after selecting the appropriate check boxes

    Note: A reboot may be required to complete the installation.


[ III ] Post-Install recommendations

  1. Open Backup Exec and click on the Backup Exec button. Choose Installation and Licensing - Live Update to download latest patches.

    Note: It is best to continue to run Live Update until it states that it is up to date.  This may take multiple attempts.
    Best Practices for Backup Exec 2012 and LiveUpdate -
  2. After running LiveUpdate, it is necessary to push the updated agents to all remote agents.
    How to install Backup Exec 2012 Agent for Windows -


A Custom installation of Backup Exec allows more control over installation settings:

  1. Additional agents and options may be selected (in addition to those included with license keys) to run in a 60-day trial mode.  If no license keys are input, all agents and options are available in trial mode. Figure 16 and Figure 17

    Figure 16

    Figure 17

  2. A Typical installation creates a default SQL 2005 SP3 Express instance named BKUPEXEC in C:\Program Files\Microsoft SQL Server.

    A Custom installation allows the user to select an existing SQL 2005 (SP3 or later) or SQL 2008 instance as the database repository, or to create the default BKUPEXEC instance in a different location on the computer. Figure 18

    Note: SQL requires an unencrypted and uncompressed drive as the installation location.
    The custom installation wizard is similar for BE 2010 and 2012

    Figure 18

  3. A Custom installation includes the option to install Symantec device drivers for all tape devices. Note that Symantec drivers are not Windows Certification Tested.  During the installation progress, click Continue Anyway if prompted about the device driver installation. Figure 19

    Figure 19

    Click here to navigate to the next step i.e. Installation Review.

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