'Error 1316: A network error occurred while attempting to read from the file' when installing ESM.

Article:TECH179259  |  Created: 2012-01-18  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH179259
Article Type
Technical Solution


Environment

Issue



When installing the ESM  agent over an existing ESM  agent install, the installer stops with an error similar to the error listed below.


Error



Error 1316. A network error occurred while attempting to read from the file <path to the file>


Cause



  • Previous ESM  agent install did not work properly
  • Existing agent is not able to be upgraded to the new ESM  agent.

Solution



Use the Add/Remove programs to remove any previous ESM  agent.  If that does not resolve the issue, you can use the Microsoft 'Program Install and Uninstall troubleshooter' utility to help resolve the issue.  The Microsoft utility can be found at http://support.microsoft.com/kb/2438651/




Article URL http://www.symantec.com/docs/TECH179259


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