'Error 1316: A network error occurred while attempting to read from the file' when installing ESM.
|Article:TECH179259|||||Created: 2012-01-18|||||Updated: 2012-07-28|||||Article URL http://www.symantec.com/docs/TECH179259|
When installing the ESM agent over an existing ESM agent install, the installer stops with an error similar to the error listed below.
Error 1316. A network error occurred while attempting to read from the file <path to the file>
- Previous ESM agent install did not work properly
- Existing agent is not able to be upgraded to the new ESM agent.
Use the Add/Remove programs to remove any previous ESM agent. If that does not resolve the issue, you can use the Microsoft 'Program Install and Uninstall troubleshooter' utility to help resolve the issue. The Microsoft utility can be found at http://support.microsoft.com/kb/2438651/
Article URL http://www.symantec.com/docs/TECH179259