How to enable or display Hidden backup to disk or Disk Storage (BKF, IMG, OST) media in Backup Exec.

Article:TECH179265  |  Created: 2012-01-18  |  Updated: 2014-06-04  |  Article URL http://www.symantec.com/docs/TECH179265
Article Type
Technical Solution

Product(s)

Issue



In Backup Exec 2012 and above the Backup to disk files (BKF) media, GRT IMG media, and Dedupe OST media are hidden from the Storage Tab in the Backup Exec console.  When viewing the "Disk Storage" or "Dedupe" folders no BKF, IMG, or OST media is visible in the Backup Exec console to manage (Figure 1, Figure 2, and Figure 3).

Everything in Backup Exec 2012 is a backup set view Figure 2. It has replaced the actual view of individual media. The backup sets for all the information is displayed on your device.

Storage Tab View

Figure 1.

Backup Sets

Figure 2.

 Disk Storage Properties

Figure 3


Cause



This behavior is by design in the Backup Exec 2012 and above products.
BKF, GRT IMG, and OST media are not displayed by default.


Solution



To enable the view of the hidden media for troubleshooting purposes only the ShowHiddenMedia registry key must be created and enabled.

NOTE: This only provides a mechanism to display the media not to interact with it (By Design). This should only be enabled for troubleshooting purposes only.  Enabling this registry key will display those types of media inside the properties of the disk device, as well as in the All Media node.  The Backup Exec GUI must be closed/reopened for this change to take effect.

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\User Interface

VALUE NAME: ShowHiddenMedia
KEY TYPE: DWORD
VALUE: 1 - Show all media
                0 - Do not show all media

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1. On the Windows task bar, click Start | Run. In the Run dialog box, type regedit.
2. Click OK. The Registry Editor opens.
3. Go to the following key:
     HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\User Interface
5. In the right hand pane create a new DWORD value called ShowHiddenMedia
6. In the right pane, select ShowHiddenMedia and change the value to 1 decimal. (Figure 4)
7. Close and reopen the Backup Exec console.

Figure 4.

Once the Backup Exec console is opened with registry key enabled or 1 a new Media Properties option is available on the Disk Storage details Figure 5.

Figure 5.




Article URL http://www.symantec.com/docs/TECH179265


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