Error when trying to view added equipment in Advanced Incident form

Article:TECH179333  |  Created: 2012-01-19  |  Updated: 2012-04-13  |  Article URL http://www.symantec.com/docs/TECH179333
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Article Type
Technical Solution


Environment

Issue



When clicking View link to view equipment in Advanced Incident form, an Application error is returned.


Error



Error,Monday, January 09, 2012 10:37:07 AM,Error starting/continuing dialog model execution System.Exception: parameters calling application error. parameter string should look like: ReportID=StringValue&ReferenceIDs=OptionalStringValue ---> System.Exception: parameter ReportID is required and was not passed in
at LogicBase.Core.Models.Dialog.FormDialogHttpHandler.CreateInputData(HttpContext context, DataDefinitionCollection inputDefinitions)
--- End of inner exception stack trace ---
at LogicBase.Core.Models.Dialog.FormDialogHttpHandler.CreateInputData(HttpContext context, DataDefinitionCollection inputDefinitions)
at LogicBase.Core.Models.Dialog.FormDialogHttpHandler.StartDialog(HttpContext context, DialogSession session)
at LogicBase.Core.Models.Dialog.DialogHttpHandlerBase.System.Web.IHttpHandler.ProcessRequest(HttpContext context)

Environment



ServiceDesk 7.1 SP2


Cause



Known issue.


Solution



Symantec is aware of this issue. As a workaround,

  1. Open SD.AssetViewProject.
  2. Highlight Input Data.
  3. Highlight ReportID line and click Remove.
  4. Click Add button, type ReportID in the Name field and check Null Allowed box.
  5. Save the project and republish it.

The View link will now return the proper page.

The given workaround also applies to the issue described in article www.symantec.com/docs/TECH175975


Supplemental Materials

SourceETrack
Value2659028
Description

When clicking view link to view equipment in Advanced Incident Submit form, getting an error "SD.AssetView project parameter report id is required and was not passed in"




Article URL http://www.symantec.com/docs/TECH179333


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