Hotfix for Symantec Enterprise Vault (EV) 9.0.3 - Storage Delete processes may fail with an 'Out of Memory' condition when starting.

Article:TECH179443  |  Created: 2012-01-20  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH179443
Article Type
Technical Solution


Issue



Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:
 
Enterprise Vault for 9.0.3, Build 1164  


Solution



What issue(s) does this hotfix resolve?

An 'Out of Memory' error when the StorageDelete process attempts to run against a vault store with a large number of archives.  The redundant data will no longer be retrieved during a Storage Expiry run. For Vault Stores with a large number of archives, this will significantly reduce the memory requirement of the StorageDelete process during Storage Expiry.
 

 

Which files does this hotfix replace?

File Name File Version New File Version
DirectoryConnectionU.dll 9.0.3.1164 9.0.3.1214
DirectoryService.exe 9.0.3.1164 9.0.3.1214
StorageDelete.exe 9.0.3.1164 9.0.3.1214

 

How to Install the hotfix

1.  Close the Enterprise Vault Administration Console.

2.  Stop all EV services.

3.  Once all services have stopped, run the attached SQL script (2631855.sql) against the EV Directory database.

4.  Take a backup copy of the files listed in the Which files does this hotfix replace? section. These files are located in the Enterprise Vault installation directory (default is C:\Program Files\Enterprise Vault or C:\Program Files (x86)\Enterprise Vault on a 64-bit machine).

5.  Copy the attached hotfix files to the Enterprise Vault installation directory.

6.  Start all EV services.


How to Uninstall the hotfix

1.  Close the Enterprise Vault Administration console.

2.  Stop all EV services.

3.  Once all services have stopped, run the attached SQL script (undo_2631855.sql) against the Enterprise Vault Directory database.

4.  Replace the hotfix version of the files listed in the Which files does this hotfix replace? section with the original version of the files from the backup copy.  These files are located in the Enterprise Vault installation directory (default is C:\Program Files\Enterprise Vault or C:\Program Files (x86)\Enterprise Vault on a 64-bit machine).

5.  Start all Enterprise Vault services.

 


Attachments

Hotfix installation files.
EV_9.0.3_Hotfix_Etrack_2631855.zip (1.2 MBytes)

Supplemental Materials

SourceETrack
Value2631855
Description

Out of memory error during StorageDelete process using ArchiveView when the vault store contains a large amount of archives (approx 100,000)




Article URL http://www.symantec.com/docs/TECH179443


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