Status code 174 is reported during clean up & Optimized duplications after applying Netbackup 7.1.0.3 - exit status 174 on image cleanup jobs

Article:TECH179483  |  Created: 2012-01-20  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH179483
Article Type
Technical Solution


Environment

Issue



After applying Netbackup update 7.1.0.3, image cleanup jobs may have plugin errors.  These OpenStorage technologies (OST) plugin errors will reference issues about not being able to delete files with suffixes _OPT_DUP_BEGIN and _OPT_DUP_END.


Error



00:07:09.910 [11775] <16> send_end_repl_marker: Creating OPT_DUP_END marker
00:07:09.910 [11775] <2> send_end_repl_marker: storage server type is not PureDisk
00:07:09.910 [11775] <2> delete_opt_dup_markers: Deleting the OPT_DUP markers
00:07:09.910 [11775] <16> 188429:bptm:11775:nbu01.com: Received error(2060022) from server

00:07:09.910 [11775] <16> 188429:bptm:11775:nbu01.com: EXIT pgn_delete_image: (software error:2060022) lsu=repl_full, sh=0x1b9c4b70, basename=06.com_1326667676_C1_OPT_DUP_BEGIN, date=1326667676
00:07:09.911 [11775] <32> bp_sts_delete_target_image: sts_delete_image failed: error 2060022
00:07:09.911 [11775] <16> 188429:bptm:11775:nbu01.com: Received error(2060022) from server

Environment



Netbackup 7.1.0.3

OST Partner Storage Solution

The behavior can be experienced on all support operating systems and current plugin software releases.   Subsequent status 174 errors on some images may still occur even after applying the Symantec Hotfix.  These errors will need to resolved by applying the OST vendors' recommended plugin.


Solution



Workaround:  Please apply the following fix on of 7.1.0.3:

Symantec Bug ID: ET 2669736

Version: NetBackup_7.1.0.3

Installation Location: Media Servers

Fixes Included:

Status 174 System Error During clean up & Optimized duplications after applying Netbackup 7.1.0.3 exit status 174 on image cleanup jobs.
http://www.symantec.com/docs/TECH179483

Installation Instructions:
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2669736.1.hp_ux HP-UX PA-RISC Installation
eebinstaller.2669736.1.hpia64 HP-UX Itanium Installation
eebinstaller.2669736.1.linuxR_x86 RedHat x64 Installation
eebinstaller.2669736.1.linuxS_x86 Suse x64 Installation
eebinstaller.2669736.1.rs6000 AIX Installation
eebinstaller.2669736.1.solaris Solaris SPARC Installation
eebinstaller.2669736.1.solaris_x86 Solarix x64 Installation
eebinstaller.2669736.1.zlinuxR Redhad zLinux Installation
eebinstaller.2669736.1.zlinuxS Suse zLinux Installation
eebinstaller.2669736.1.AMD64.exe Windows x64 Installation
eebinstaller.2669736.1.x86.exe Windows x86 Installation


CheckSums:
1582281389 9797808 hp_ux/bpdm
1323528010 17102848 hpia64/bpdm
2435227015 4904539 linuxR_x86/bpdm
3411451944 4692610 linuxS_x86/bpdm
1122320764 11233376 rs6000/bpdm
1539201843 7247464 solaris/bpdm
764460749 7721896 solaris_x86/bpdm
1969511465 5565096 zlinuxR/bpdm
362935234 5247138 zlinuxS/bpdm
3543613740 1464320 AMD64/bpdm.exe
2929619317 1110016 x86/bpdm.exe

Recommended service state:

Shutdown Services on Media Server before applying

Symantec Corporation has acknowledged that the above-mentioned issue (Etrack 2669736) is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

This issue is scheduled to be addressed in the following releases:

  • NetBackup 7.5
  • NetBackup 7.1 Maintenance Release 4 (7.1.0.4)

These releases are available.  Please access the following link for download and README information:
 http://www.symantec.com/business/support/index?page=landing&key=15143

 

 


Attachments

NB_7.1.0.3_ET2669736_1 is a NetBackup Hotfix for Media Servers (rebuilt on 3/28/2012)
NB_7.1.0.3_ET2669736_1.zip (18.3 MBytes)

Supplemental Materials

SourceError Code
Value174
Description

media manager - system error occurred


SourceETrack
Value2669920
Description

After applying Netbackup update 7.1.0.3, now receiving OST plugin errors complaining about not being able to delete files with suffixes _OPT_DUP_BEGIN and _OPT_DUP_END



Article URL http://www.symantec.com/docs/TECH179483


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