Unable to complete the retrieval request on complex message.

Article:TECH179576  |  Created: 2012-01-23  |  Updated: 2012-04-05  |  Article URL http://www.symantec.com/docs/TECH179576
Article Type
Technical Solution


Environment

Issue



Unable to complete the retrieval request on complex message.


Error



EVSVR log of DumpSaveset operation of the item:

<Date> <Time> Starting DumpSaveset operations 

<Date> <Time> Getting recombined DVS file 

<Date> <Time> ERROR: Failed to get recombined saveset. Error: %s 

<Date> <Time> Fingerprint validation failed. The fingerprint set for the saveset generated during validation does not match the fingerprint set created when it was archived. [0x80041b9f] 

<Date> <Time> ERROR: GetRecombinedSaveset failed. Error: Fingerprint validation failed. The fingerprint set for the saveset generated during validation does not match the fingerprint set created when it was archived. [0x80041b9f]

 

Dtrace log of StorageOnlineOpns of the item retrieval:

 (StorageOnlineOpns) <1234>  EV:L  {FIXBODY.EN_US} (Entry) 

 (StorageOnlineOpns) <1234>  EV:L  FixBody: The destination message does not have PR_STORE_ENTRYID present 

 StorageOnlineOpns) <1234>  EV:L  {FIXBODY.EN_US} (Entry) 

 (StorageOnlineOpns) <1234>  EV:L  FixBody: Attachment is an embedded message 

 (StorageOnlineOpns) <1234>  EV:L  FixBody: Opened Attachment 

 (StorageOnlineOpns) <1234>  EV:H  {FixBody:#5519} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {FIXBODY.EN_US} (Exit)Status: [No such interface supported  (0x80004002)]

 (StorageOnlineOpns) <1234>  EV:H  {FixBody:#5519} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {FIXBODY.EN_US} (Exit)Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMAPIMessage:#4396} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMAPIMessage} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMAPIMessage} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMessage} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMessageAsHTML} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CSaveset2::ExtractMessageAsHTML:#2245} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CSaveset2::ExtractMessageAsHTML} (Exit) Status: [No such interface supported  (0x80004002)]   

 


Cause



MAPI property of the complex message is particially corrupted.

 

 


Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787
 


Supplemental Materials

SourceETrack
Value2590210
Description

Inner storage error code: 0x80004002. EVSVR Returns : ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002]



Article URL http://www.symantec.com/docs/TECH179576


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