Error "Unable to authenticate with the user and password information given for " appears when installing Backup Exec on a virtual machine

Article:TECH179724  |  Created: 2012-01-24  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH179724
Article Type
Technical Solution

Product(s)

Subject

Issue



When installing Backup Exec on a virtual machine, the error "Unable to authenticate with the user and password information given for <domain\user>" appears after entering the user credentials for the services. (Figure 1)

 

Figure 1

 


Error



Unable to authenticate with the user and password information giving for Domain\user.

 


Cause



On virtual machines, this error is not caused by incorrect credentials or restricted rights. The error is caused because the sysprep that was performed prior to deploying the machine created a System Identification Number (SID) that is identical to the domain controller that the machine joined.

 


Solution



Even if sysprep ran previously, check the SID. Use psgetsid.exe or any other utility to check the SID.  Next, use newsid.exe or any other SID changing utility to generate a random SID. After rejoining the domain, run the installation wizard again.

 


Supplemental Materials

SourceETrack
Value2567729
Description

Install is unable to authenticate user credentials on some machines.

 



Article URL http://www.symantec.com/docs/TECH179724


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