Tables, columns, and data classes remnants remains within the Symantec_CMDB after an uninstall of the Symantec System Recovery Management solution (SSR-MS).

Article:TECH179728  |  Created: 2012-01-24  |  Updated: 2012-01-24  |  Article URL
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Article Type
Technical Solution



After a complete uninstall of the Symantec System Recovery Management solution (SSR-MS) and its related packages remnant SSR-MS tables, columns, and data classes remain within the Symantec_CMDB use my the Symantec Management Platform resulting in issues in the use of other Altiris solutions.


Errors are specific to the Altiris Solution conflicting with the remnant SSR-MS tables, columns, and data classes.


  • Windows 2008 R2 Sp1
  •  Microsoft SQL SP1 10.0.2531 Express
  •  Symantec Installation Manager..........version 7.1.194
  •  Symantec Administrator SDK.............version 7.1.83
  •  Symantec Management Platform 7.1 SP1...version 7.1.6851
  •  Symantec NS WebServices ...............version 7.0.60
  •  Symantec System Recovery Management Solution


Current uninstall wizard for Symantec System Recovery Management Solution and corresponding packages does not remove all SSR-MS tables, columns, and data classes.


No solution at this time.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials


SSR-MS: After uninstall of SSR-MS tables, columns, and data classes remain within the Symantec_CMDB resulting in issues with other solutions.

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