CCS (CommandCentral Storage) 5.2RU2 upgrade failed with a HAL error.

Article:TECH179760  |  Created: 2012-01-24  |  Updated: 2012-01-24  |  Article URL http://www.symantec.com/docs/TECH179760
Article Type
Technical Solution


Environment

Issue



CCS (CommandCentral Storage) 5.2RU2 upgrade failed with a HAL error.


Error



GUI error:

HAL Upgrade Failed! Please check HAL Upgrade log C:\Program Files (x86)\VERITAS\CommandCentral Storage\HAL\INST\CHMconfig.log file for error details. Please contact "Symantec Corporation Support" for more details.

 

CCinstall.log:

01-19-2012,12:58:01 :  ERROR: AdjustTokenPrivileges-1 function failed with error: (1300) Not all privileges or groups referenced are assigned to the caller.
01-19-2012,12:58:01 :  ERROR: Unable to set privileges!!
01-19-2012,12:59:47 :  Info 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CLEANWORKFOLDER.91020995_C2CB_4C23_8260_B372E7375517 script error -2146827263, Microsoft VBScript compilation error: Expected end of statement Line 88, Column 75,   logfile.WriteLine("About to delete the catalina folder lockfile exist ");
01-19-2012,13:02:30 :  CustomAction Clear_VPI_Installer returned actual error code 1603 but will be translated to success due to continue marking
01-19-2012,13:02:59 :  Property(S): _E4AA1D5DB87C4FC1930DA3D87CBB542B.EC671486_B88A_4EE8_9291_377C4CF958B3 = C:\Program Files (x86)\VERITAS\CommandCentral Storage\lib\perl\auto\Win32\WinError\
01-19-2012,13:03:00 :  Property(S): _9693686C7BDA42688AFCB15FE8F66398.4A524122_64A3_4B55_B94D_BFC60B15FC52 = C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\tomcat\webapps\examples\jsp\error\
01-19-2012,13:03:00 :  Property(S): _AACDA790196747B7B1FEE50D16011757.4A524122_64A3_4B55_B94D_BFC60B15FC52 = C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\tomcat\webapps\examples\WEB-INF\classes\error\
01-19-2012,13:03:00 :  Property(S): ErrorDialog = SetupError


Environment



CCS 5.2 on Windows 2008


Cause



The CCS installer is running with an insufficent permission level.


Solution



When launching the installer executable (setup.exe), don't double click on the icon, instead right click and "run as administrator".




Article URL http://www.symantec.com/docs/TECH179760


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